Discontinued VapeXhale Cloud

A

arkadiy

Well-Known Member
Order #260 and SN #0390. I have just received my cloud yesterday on 4/5.

I have been playing around with it a lot, hoping that maybe I am at fault here. But I have come to the conclusion something must be wrong with my device. It is definitely working, but for one the clicking noise never turns off. Even after it has turned green and reached the temperature, it continues to click. This isn't a big issue, as I do not care much about the noise.

The big issue is I think my cloud is not heating properly or something, it just isn't producing very big clouds at any temperature, and only mediocore clouds at best at the very highest temperature. I was very excited for this vape, and still have hope, but am hoping that mine is faulty.

Just registered for warranty on the vapexhale site, will make a support ticket there as soon as I get my email of confirmation.
 
arkadiy,
LiquidDreams

LiquidDreams

VapeHead
purplek said:
Dang, I keep my Vertigo in a large beer mug with foam around it. After a few days of heavy use it was soaked.

EDIT: The water level is just above the slits.
Click to expand...

purplek said:
I just sent in a support ticket. At least the HT still works :-)
Click to expand...

Unless the HT is standing up perfectly straight in your beer mug, the water will leak out. The way percs work, if the tube is leaning the water will come out. If it doesn't leak when it's on top of the cloud, it's not a faulty piece of glass.
 
LiquidDreams,
B.

B.

War Criminal
Silver420Surfer said:
stonemonkey55-
I entered all information on support page, hit enter, and page goes to change and stays blank. Turned off a ad/popup blockers prior. Is that normal? Using firefox if matters.

Edit: Also tryed internet exlorer with same results, it takes me away from support page to a blank page, like its trying to load but can't. I hope I did not flood your support with a few extra emails. My apologies if so.
Click to expand...


I'm also using firefox and I had the same issue.

Introduced a smoker to the cloud tonight, absolutely loved it.
 
oldiebutgoodie

oldiebutgoodie

Apostle, Church of Vaporization
arkadiy said:
Order #260 and SN #0390. I have just received my cloud yesterday on 4/5.

I have been playing around with it a lot, hoping that maybe I am at fault here. But I have come to the conclusion something must be wrong with my device. It is definitely working, but for one the clicking noise never turns off. Even after it has turned green and reached the temperature, it continues to click. This isn't a big issue, as I do not care much about the noise.

The big issue is I think my cloud is not heating properly or something, it just isn't producing very big clouds at any temperature, and only mediocore clouds at best at the very highest temperature. I was very excited for this vape, and still have hope, but am hoping that mine is faulty.

Just registered for warranty on the vapexhale site, will make a support ticket there as soon as I get my email of confirmation.
Click to expand...

The clicking noise continues. It's the electrical device providing continuous control of the heat.

What is your ABV like?
 
oldiebutgoodie,
Irie

Irie

Chant Down Babylon
Pappy said:
All due respect I think you're leaving yourself open to contaminants. I see no upside to leaving water in a tube. Bong water is nasty stuff that can breed bacteria, algae, and fungi. But each to his own. :2c: :peace:
Click to expand...
agreed. I recently noticed something growing in a tube that had water in it for about a week, which I had never done before! Gross and awful, potentially, for lungs and health in general.

Immediately cleaned with ISO and salt. Fresh water daily. Treat water pipes like water glasses you drink from.

Aside.....I am getting extremely impatient for my cloud.....pre-order about March 2011.....come on guys!!!!!!!!!!!
 
stonemonkey55

stonemonkey55

Chief Vapor Officer
Manufacturer
arkadiy said:
Order #260 and SN #0390. I have just received my cloud yesterday on 4/5.

I have been playing around with it a lot, hoping that maybe I am at fault here. But I have come to the conclusion something must be wrong with my device. It is definitely working, but for one the clicking noise never turns off. Even after it has turned green and reached the temperature, it continues to click. This isn't a big issue, as I do not care much about the noise.

The big issue is I think my cloud is not heating properly or something, it just isn't producing very big clouds at any temperature, and only mediocore clouds at best at the very highest temperature. I was very excited for this vape, and still have hope, but am hoping that mine is faulty.

Just registered for warranty on the vapexhale site, will make a support ticket there as soon as I get my email of confirmation.
Click to expand...

We apologize for the inconvenience. We are already re-examining production and the QA/QC process as we are committed to the goal of all units shipped meeting customer expectations and providing the intended Cloud experience. Once again, please accept our sincerest apologies. We will follow-up immediately with you to resolve the problem with your unit
 
stonemonkey55,
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MarcellusWiley

MarcellusWiley

Dab Trotter
I got a little help from a fellow FCer and I'll be receiving my cloud hopefully this Tuesday (if there are no UPS hiccups)!! so excited!

Sheldon Black Beaker Bottom, Hi-Si Triple U-Perc, Mobius Stemless Stereo Matrix Tube and Hyrdracirc videos to come this week buddies :D
 
Ennui Cookout

Ennui Cookout

Well-Known Member
I'm still rather nervous, I've seen people with registration dates a year after mine receiving their pre-order and now there's talk about how there's no more SG tubes. I pre-ordered an SG tube back in 2010 and even originally paid cash for one when the first attempt at sales happened. I'll be crushed if I miss out on the SG piece. :(
 
Ennui Cookout,
Tstat

Tstat

Dead Foot Designs
Accessory Maker
So, mine is coming next Friday. I do have to say that I am a little concerned with the ticking/leaking/ breaking glass/airpath pushing down/not getting hot/screws too hot - posts that have popped up in the last few days. I am not trying to be negative at all, but a LONG time ago I suggested that the first run (v1.0) of anything always has problems. I also realize that once dozens of units are out there, people will always have things to complain about in a vaporizer. So I really don't know what to think at this point. I'll just have to wait and judge for myself.

As has been said on this board many times, there is no perfect vaporizer. I started thinking maybe this was the one, and it may very well be - but these problems are alarming. I want a Cloud that has no issues, and I also don't want SM and his guys failing due to so many people returning them for repair, replacement, or refund.
 
MarcellusWiley

MarcellusWiley

Dab Trotter
Ennui, as far as anyone knows. all the Sov hydratubes have been spoken for. I haven't seen one mentioned in the last month really, only the first few weeks of clouds being sent out (starting in late february) saw people talking about receiving a Sov hydratube.
 
MarcellusWiley,
Ennui Cookout

Ennui Cookout

Well-Known Member
Right, but I had a pre-order well before they removed the SG tube option and I successfully even ordered one last year before they aborted that failed launch. That'd be really shitty if I got lost in the system. Anyway, I emailed VXC and we'll see what happens.
 
Ennui Cookout,
Irie

Irie

Chant Down Babylon
Ennui Cookout said:
Right, but I had a pre-order well before they removed the SG tube option and I successfully even ordered one last year before they aborted that failed launch. That'd be really shitty if I got lost in the system. Anyway, I emailed VXC and we'll see what happens.
Click to expand...
Dude, you're not the only one who ordered one and won't get it. Realize that they are in the vape business and not glass artists. You may be dissappointed but, really, it's gonna be ok. Buy another nice piece of glass on your own and enjoy it in many ways.



Hoping for clear sailing with the QC issues!!!!! Good luck SM and VXH crew!!!!
 
M

Mathair Naduir

Cannabis And Vapor Connoisseur
arkadiy said:
Order #260 and SN #0390. I have just received my cloud yesterday on 4/5.

I have been playing around with it a lot, hoping that maybe I am at fault here. But I have come to the conclusion something must be wrong with my device. It is definitely working, but for one the clicking noise never turns off. Even after it has turned green and reached the temperature, it continues to click. This isn't a big issue, as I do not care much about the noise.

The big issue is I think my cloud is not heating properly or something, it just isn't producing very big clouds at any temperature, and only mediocore clouds at best at the very highest temperature. I was very excited for this vape, and still have hope, but am hoping that mine is faulty.

Just registered for warranty on the vapexhale site, will make a support ticket there as soon as I get my email of confirmation.
Click to expand...

Perhaps you're cannabis isn't potent enough for vaporization?

The first herb I used on the VXC left me disappointed, to say the least. I thought the unit was defective, over hyped, etc.

But then I decided to go get a real sack of medical flower tops. That changed my whole outlook on the VXC. It is truly an entirely different way of vaporizing. Even vape throughout, smooth at any temperature, and the ease of use is ahead of any other vaporizer on the market, IMO.
 
Mathair Naduir,
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Ennui Cookout

Ennui Cookout

Well-Known Member
No, 'dude', the problem here isn't me nor is it my disappointment. An expectation was set by a business and if it will not be met I am allowed to express my disappointment about it. I am sorry this apparently distressses you enough to comment like that. I'll be waiting until I hear back from VXC about it and either way that'll be that.
 
Ennui Cookout,
Jimjim

Jimjim

Member
I can understand you disappointment but whats the point in getting shitty?? All new products have defects. Even Apple has a defective rate a of about 2%!

mod note- The post you're complaining about doesn't deserve a mod note. Yours does.


Eh?
 
Jimjim,
N

nightwing

Well-Known Member
given many recent comments, and after hoooouurs of deliberation I had to withdraw my order.
hopefully that helps someone else out.

I look forward to jumping on the bandwagon in the future if the kinks get worked out.

good luck to all.
 
nightwing,
jackstraw62

jackstraw62

Low temp deadhead vaporist
Ennui Cookout said:
Right, but I had a pre-order well before they removed the SG tube option and I successfully even ordered one last year before they aborted that failed launch. That'd be really shitty if I got lost in the system. Anyway, I emailed VXC and we'll see what happens.
Click to expand...
My understanding is that they only had a limited amt and some were broken on delivery. sm said all the office staff gave up theirs so as many people possible could get them. they did not have an unlimited supply and took more orders than they had tubes because they hoped they could but the artist ended the relationship.:2c:
 
Ennui Cookout

Ennui Cookout

Well-Known Member
Aww that's really unfortunate to hear about the breakages, SG's pieces are always art. I knew they had a limited run and I was fairly early getting an order in, so I thought I was covered. Good to hear they tried to make it right with some.

EDIT: Just wanted to say thanks for the clarification, Jack. To make it clear, I simply didn't know they overcommitted on presales and I guess I can accept that.
 
Ennui Cookout,
Irie

Irie

Chant Down Babylon
Ennui Cookout said:
No, 'dude', the problem here isn't me nor is it my disappointment. An expectation was set by a business and if it will not be met I am allowed to express my disappointment about it. I am sorry this apparently distressses you enough to comment like that. I'll be waiting until I hear back from VXC about it and either way that'll be that.
Click to expand...
I didn't say that you or your disappointment was a "problem".
 
Irie,
Troi

Troi

Well-Known Member
Ennui Cookout said:
I'm still rather nervous, I've seen people with registration dates a year after mine receiving their pre-order and now there's talk about how there's no more SG tubes. I pre-ordered an SG tube back in 2010 and even originally paid cash for one when the first attempt at sales happened. I'll be crushed if I miss out on the SG piece. :(
Click to expand...


Ennui Cookout -- It sounds like you have submitted a support inquiry or sent us an email? Either way I will look into this, I have personally been following the pre-order list and we have been inviting in the order in which the person registered.

If you have been missed; surely we will get you your invite.

As for the SG tubes, Everyone who ordered an SG Tube except for the first five people did not receive SG tubes. This was due to the fact that a large set of these tubes were destroyed in transit, and we received less tubes then we originally expected to receive.

Currently SG and VXL have no current commitments for more tubes. I am sorry for your disappointment; If we get a future shot at more SG tubes we will be letting those who missed out know first.

I can assure you that the VXL team is dedicated to our customers and we are working round the clock to build this company around those who support it.
 
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