www.PuffItUp.com Your Friendly Vaporizer Store

aesthyrian

aesthyrian

Blaaaaah
SarENT_Shart said:
Terrible company, absolutely ZERO customer service skills, no one answers phones, emails are returned 2 or 3 days later and at 3am, none of the employees know what's going on or seem to have been trained in any way.. MFLB was ordered for international shipping to Canada, never showed up, USPS has no record of a package ever being dropped off, Randy refused to re-ship, told me "I would have to go buy it somewhere else" and then two days later when I went to go look at puffitup.com Randy had blocked me from the site.. You will not be satisfied with puffitup.com I seriously suggest trying Vapeworld.com (they price match and free 2-5 day shipping) and will beat puffitup.com all day any day in customer service! BEWARE PUFFITUP.COM and SIX 5 if you value your money and expect a level of service when you spend it.
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Hysteria much? Seems like I'm not alone when I say that PIU and Randy have always taken great care of me personally and more important the FC community in general. I have heard of Randy letting a member keep an Arizer Extreme that was accidently sent to him, so your claim of Randy refusing to send you a $100 vape that cost him much less sounds pretty odd considering.

Plus harrasing people usually doesn't get you much help, and according to Randy's post, you acted quite immature. I thought Canadian's were nice dude... :/
 
aesthyrian,
Stu

Stu

Maconheiro
Staff member
I just saw this article in another thread and I thought it was an interesting read about Randy. I hope you don't mind me posting it here .

I'm glad you're out there fighting for our us here in Cali. Cheers!
 
Stu,
moodswing

moodswing

low tolerance is underrated
if i am (or a friend is) in the market for a particular vape, PIU is the first place i look. and if they stock it, best believe i'm getting it from them. i've purchased from PIU multiple times and will happily continue to do so as i know i will be treated right. Randy has simply earned my business, appreciation and respect. imo Randy's above and beyond approach is unmatched and a rarity these days.

on my last purchase, 2 months ago, there was an issue with my order. he had run out of stock of the vape i ordered. in addition to promptly offering a refund, he gave me the option to instead upgrade my purchase to a higher priced (+$100) model for free. he even offered to deliver it personally to my house. i of course opted for normal mail delivery as i didn't wanna trouble the man who has already been so accommodating. the next day or two, my package came, as always loaded with a gang of freebies. and then a month later arrived a free fc lanyard.

... above and beyond
nuff said.
 
moodswing,
PuffItUp

PuffItUp

Well-Known Member
Retailer
Thank you everyone for the great comments. I can't express how much pride we take in giving the best customer service, a little positive reinforcement goes a long way with us (:

We always have room for improvement. This year we took on the goal of being available on chat and phone 24 hours, for a 4 person team that is not a easy task. Eric is working late at night and Steve took the bullet for the rest of us and starts taking calls at 4 am.

We have some cool new ideas that we are still working on but I am very excited about. My favorite idea is a real time video response for technical questions, so if you have a technical question about a product we will be able to respond right away with a video, using one of our demo vaporizers for an example. If anyone can recommend a good anonymous, or one way video client please let us know.

Stu: thanks for reading about us in the Guardian, they have a very cool article about Magic Flight in the next issue. We just got confirmation of our tax status ( meaning we won ) so we plan on getting back in dispensaries as quick as possible and restarting our free Vaporizer program.

Thanks again everyone, we take pride in earning your business


-Randy
 
PuffItUp,
PuffItUp

PuffItUp

Well-Known Member
Retailer
Also


Since everyone and their mom is asking about the Arizer Solo, yes we do have version m107

New_Arizer_Solo_M_107.jpg


Our last delivery was a mix of 106 and 107 which are the same design, but don't be afraid to ask for 107 while checking out. :)
 
PuffItUp,
T

treecityrnd

Active Member
PuffItUp said:
We have some cool new ideas that we are still working on but I am very excited about. My favorite idea is a real time video response for technical questions, so if you have a technical question about a product we will be able to respond right away with a video, using one of our demo vaporizers for an example. If anyone can recommend a good anonymous, or one way video client please let us know.
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A similar idea has been floating around here and most of the responses have been overwhelmingly positive. It looks like the "anonymous" part might be the problem, especially with even Google about the change their privacy policies and interlink all their services. I love the idea. I wish I could help more, but at least this is a starting point...

Vaporizer webcam chat room lounge?

PuffItUp said:
We just got confirmation of our tax status ( meaning we won ) so we plan on getting back in dispensaries as quick as possible and restarting our free Vaporizer program.
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Congrats! This is amazing news. And the free Vape program sounds just as compassionate as you, Randy. You and PIU have always been amazing to me (BTW FCers, and aesthyrian ;) , I'm the guy who got to "keep the EQ" because of a shipping error, so I can vouch that its all true). I love it when good thing come to good people.
 
treecityrnd,
MagicBartender

MagicBartender

THE MagicBartender
PuffItUp said:
If anyone can recommend a good anonymous, or one way video client please let us know.
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Hey Randy...Look into & try contacting OpenTok by TokBox http://www.tokbox.com/ I've worked w/them before & they been very helpful & accommodating! If nothing else, they likely can tell you for certainty whether or not such a thing is possible!

ALL my/our VERY Best! You deserve it!
:cool: I KNOW of customer Service...NOT easy, Huh?? OMG LOL :rolleyes:
Cheers, Sue `*>~[
 
MagicBartender,
norcal

norcal

Member
if i order on a sunday and choose the extra 20$ express option, how long till it reaches norcal?

thanks, i think im ordering a ssv today and i want to go with puffitup, just wondering the logistics. thanks
 
norcal,
Sinclue

Sinclue

OK disagree with me, I can't force you to be right
PUffItUp ships out of San Jose. If you order today they'll most probably have it ready to ship today. Depends on how you have it shipped timewise. USPS has a holiday on Monday 20th so they won't do anything with it until Tues. Overnight would then be Wed. If there is a UPS or FedEx option I think they are working on Monday so overnight should get it to you Tues.

Don't know however if PuffItUp is working on the holiday though. :/

I understand Randy is trying to keep the IM/Chat covered 24/7 so you should just ask them of course.
 
Sinclue,
E

endless187

Member
I've talked with all of the puffitup staff(Mflb makes chatty!) They really go out of their way to help there customers with any problem whatsoever. They go above and beyond any company i've ever dealt with.

Order from puffitup, You will NOT regret it! Love my fc lanyard too!
 
endless187,
norcal

norcal

Member
I ordered a solo and car adapter on Sunday the 19th. I was told it would ship out tuesday and be here wednesday. Its thursday and still nothing, i paid an extra 20 bucks to get overnight and im just a few hours north of san jose. I was already frustrated today, i hope its here tomorrow, if not thats really annoying to pay extra for nothing. :/ :/
 
norcal,
MagicBartender

MagicBartender

THE MagicBartender
Having to wait BITES! BUT...Keep in mind there was no mail moving at all in US past Monday for Presidents Day!
Fingers Crossed for Tomorrow! `*>~[
 
MagicBartender,
Ville23

Ville23

Well-Known Member
Don't worry, Randy will take good care of you.
Especially since you paid an extra $20 for shipping!
 
Ville23,
PuffItUp

PuffItUp

Well-Known Member
Retailer
norcal said:
yeah its all good. im a patient person. I just hope they threw in some swag lol
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Don't be patient! The Solos are bad A$$ vaporizers so I hope you are excited to get it. I just checked your tracking and your solo should only be a day away. This was sent out 2 day Priority and not Express as requested. That was our bad so I refunded Double the shipping amount (:

There should be a pile of swag in your order too haha. If you ever need more just let us know!
 
PuffItUp,
PuffItUp

PuffItUp

Well-Known Member
Retailer
MagicBartender:

Help us settle a bet. We were trying to figure out what your Vapor Genie holder is. My guess is a Day Dot oven mit?
 
PuffItUp,
norcal

norcal

Member
The Solo is really a great product so far. I love how it comes precharged as well, really nice to be able to use out of the box.

Puffitup your customer service is awesome, thanks for the refund and yeah ill be telling all my vape heads I know to go to you guys from now on.

Thanks again :D
 
norcal,
MagicBartender

MagicBartender

THE MagicBartender
PuffItUp said:
MagicBartender:

Help us settle a bet. We were trying to figure out what your Vapor Genie holder is. My guess is a Day Dot oven mit?
Click to expand...


Uploaded with ImageShack.us

Yes...it's the finger from a silicone oven mitt that I added one hole where I inserted a ball chain w/a keychain clip & a hair tie to hold it in, using the metal part as stay!

I'm not sure what a "Day Dot" is. I'm guessing a brand. But I paid $1 for it at Dollarland some months back.
It was like a mitten w/index finger & thumb. BUT, sooo stiff it was more of a pain to use then it was helpful! 1st piece, I cut out'a the palm, was to use w/my hot glue gun! ;)

Then, after getting startled during a session & burning my hand. Making me realize even just dropping it in a pocket could be dangerous, I went in search of...
1st I tried rigging something using a copper plumbing end cap & an "AirBorne" tube w/unsatisfactory results. Then...I remembered that mitt!! And to my luck...fits like a "Glove" (LOL pun intended) It hasn't come close to melting, and keeps hot end safe & the "business-end" warm between fills!
And NOW w/that FC lanyard...it's AWESOME! But, I am in still in search of the "perfect" lighter for it!

So...who Won the Bet!
a round of Cyber-BEERs on ME! > http://magicbartender.webs.com/xtras/openandpour.wav <--
Cheers `*>~[
 
MagicBartender,
PuffItUp

PuffItUp

Well-Known Member
Retailer
norcal: Glad we got it to you before the weekend, pack a few for us :) The solos are surprisingly good vaporizers now that they have been updated. We are trying to figure out the best way to take water pipe hits with the Solo, if you come up with any ideas let us know.


MagicBartender: I won! Day dots is a local brand of commercial kitchen safety equipment. Making a lanyard holder is a cool idea, like something you would see on etsy. I guessed "Day Dot oven mitt" and Eric guessed "I'm Eric, I read FC every day but am too shy to comment"

Ok bit of an inside joke there, if Eric sends me an angry text tonight we will give a free vaporizer so someone on here this weekend.

Thanks for the Virtual drink, great artwork too, This one and This one are awesome.
 
PuffItUp,
MagicBartender

MagicBartender

THE MagicBartender
Congrats! w00t \(*o*)/
PuffItUp said:
"... I guessed "Day Dot oven mitt" and Eric guessed "I'm Eric, I read FC every day but am too shy to comment"
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THAT's too Funny! and...
PuffItUp said:
Ok bit of an inside joke there, if Eric sends me an angry text tonight we will give a free vaporizer so someone on here this weekend.
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Would be AWESOME!! Get to Texting Eric! heehee
AND BTW>..Thank you...Thank you! :D
PuffItUp said:
great artwork too,
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Oh AND did I say Thank you! heehee
`*>~[
 
MagicBartender,
Gonzo

Gonzo

Slightly Stoopid
Just had another great experience shopping with Randy at PuffItUp. My sister's birthday is next week, and Randy went above and beyond to make sure I got an M107 for her. Can't say enough about the excellent customer service and as always, as long as they sell it this is where I will be satisfying my vape needs.

@Puffitup Not sure if I can mention this here but Planetvape is now selling a Solo Gong attachment in 14mm and 18mm.
 
Gonzo,
norcal

norcal

Member
PuffItUp said:
norcal: Glad we got it to you before the weekend, pack a few for us :) The solos are surprisingly good vaporizers now that they have been updated. We are trying to figure out the best way to take water pipe hits with the Solo, if you come up with any ideas let us know.
.
Click to expand...

well to be honest i ordered the gong adapter from plantevape. So i can use the solo with glass. i think they make them in house. should be perfect.

oh did i mention i love the Solo and puffitup.com. thanks for all the swag too!
 
norcal,
D

dsal1

Well-Known Member
I ordered a solo from Randy mon the 20th. I received a e-mail saying it was shipped tue the 21st. I just checked usps tracking because i thought it would be here by now since everyone says that Randy has it on your desk in a couple of days, It says it has not left san jose till the 24th evening. Well, what happened to the 3 days it sat there. Hate to say it but I have ordered from vape world before and if i would of bought the solo there I wouyld be using it today.

Live and Learn
 
dsal1,
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