Discontinued The Grasshopper

Vapor_Eyes

taste buds
Thank heavens for fine point tweezers and tightening the screen in my native Ti frontend! It’s coming loose lately and I don’t brush it as much as a should. Not sure why this is
Try not to unscrew the frontend when the Grasshopper is cold. It is my belief that this is what causes loose screens. If there is resin cooled in the chamber it makes sense that the screen could stick while unscrewing the frontend.

I always try to empty a chamber immediately after finishing it. If not, I will turn on my hopper and take a hit to warm it up before unscrewing the frontend and emptying the chamber.

I didn’t even suffer from a loose frontend for a couple of years and then it took a while to figure out the reason. On a side note if the frontend screen is too loose it leads to a frontend that gets very hot very quick and even a “shock” feeling if your finger is on the gap when turning the hopper on. This was a somewhat common complaint back in the day but I didn’t experience it until at least two years after I purchased my Grasshopper. I always thought it was hyperbole until it happened to me. If it had happened right away I might have thought that’s how they all were...
 

vapviking

Old & In the Way
Try not to unscrew the frontend when the Grasshopper is cold. It is my belief that this is what causes loose screens. If there is resin cooled in the chamber it makes sense that the screen could stick while unscrewing the frontend.

I always try to empty a chamber immediately after finishing it. If not, I will turn on my hopper and take a hit to warm it up before unscrewing the frontend and emptying the chamber.

I didn’t even suffer from a loose frontend for a couple of years and then it took a while to figure out the reason. On a side note if the frontend screen is too loose it leads to a frontend that gets very hot very quick and even a “shock” feeling if your finger is on the gap when turning the hopper on. This was a somewhat common complaint back in the day but I didn’t experience it until at least two years after I purchased my Grasshopper. I always thought it was hyperbole until it happened to me. If it had happened right away I might have thought that’s how they all were...
Good observations, especially about why the screen may loosen in the first place. I have one that is now prone to loosening quite often, hard as I may try to torque it down with those tweezers.

But there's another, on a ss hopper*, that does that instant hot/shock-type thing. I don't think screen is loose nor is the front end poorly fitted. I have just assumed it was part of a bad body or something else, but I will try some maintainence and see if it clears up. Same unit has very hot back end and so is out of service with these two ailments. Can't even send in for repair, the warranty portal has been closed since the fire last November!

* I'm gonna have to continue calling them "hoppers" even with the new model coming along. That will be the "io" in my mind, since hopper as a name is already taken!
 
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david8613

Well-Known Member
Good observations, especially about why the screen may loosen in the first place. I have one that is now prone to loosening quite often, hard as I may try to torque it down with those tweezers.

But there's another, on a ss hopper*, that does that instant hot/shock-type thing. I don't think screen is loose nor is the front end poorly fitted. I have just assumed it was part of a bad body or something else, but I will try some maintainence and see if it clears up. Same unit has very hot back end and so is out of service with these two ailments. Can't even send in for repair, the warranty portal has been closed since the fire last November!

* I'm gonna have to continue calling them "hoppers" even with the new model coming along. That will be the "io" in my mind, since hopper as a name is already taken!

Did you try cleaning threads with blue tac? My titanium grasshopper was acting a little funny when I first got it. Intermittent lights, shutting off, couple of electric shocks. I cleaned it really good and used the blue tac to clean up all the threads and she has been working like a champ ever since. The grasshopper is a fantastic vape! I just wish we could get some fresh batteries. I have to constantly charge up batteries before each use.

I was thinking hopper should make a performance tip with ribs sort of like the body of storz-bickel mighty, it would look cool and also keep unit and vapor cool too.
 
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Hopper Labs

Manufacturer
Manufacturer
Just a complaint - My warranty Reference #: 60197528 was closed, it says I can reopen however the link to do so is gone.

I sent in three bodies and GHL returned 1.. so we need to make sure that we dont lose track of that fact, any help?

Looks like it was auto closed after the shipment was made. I have re-opened it for you.

These two posts should be moved to the Grasshopper main thread if a mod has a moment.
 

vapviking

Old & In the Way
For the past couple of days I've tried a novel approach to cooling the standard (ti) mp between hits: Remove it from the body for a few seconds and blow on it or wave it 'round a little. It only takes a couple of seconds for it to be considerably more comfortable for the next hit. My use has been sometimes kinda stealth, so back to back is necessary and I'm enjoying being free from the condom, er...you know what I mean...
With nice threads, the mp spins off in just about one twist, so this is not much hassle added to the hopper screwing regimen -- oh, geez there I go again.
On that subject (screwing!) I've been leaving battery in hopper full time and charging on magnet charger, so screwing time has really been reduced. um....

Did you try cleaning threads with blue tac? My titanium grasshopper was acting a little funny when I first got it. Intermittent lights, shutting off, couple of electric shocks. I cleaned it really good and used the blue tac to clean up all the threads and she has been working like a champ ever since. The grasshopper is a fantastic vape! I just wish we could get some fresh batteries. I have to constantly charge up batteries before each use.

I was thinking hopper should make a performance tip with ribs sort of like the body of storz-bickel mighty, it would look cool and also keep unit and vapor cool too.
Yesterday I ran some comparisons using a 'questionable' body that, for a long time, was getting BOTH wicked hot back end and shocking front end. It's been set aside for a while, but yesterday I was able to play with several back ends and mouthpieces. No hot back end at all! I attribute this to the very, very good battery I finally have (I was helped out with a battery after a warranty).

Fresh (new) battery can cure a lot of quirkiness, btw.

BUT every mouthpiece tested gave the same problem, the short-circuit type shock/heat spike that can really wake you up (2 ss, 1 ti and a ss pfe -- both the ss' have had loose screens; I tightened them). It happens if you touch body and mp at the same time. Everything was quite clean, btw, and all the mp's work fine on other hopper, feeling fine and threading properly. But on this body, none of them seem to thread all the way down to completely contact the body shell.

I guess I have a general question about the Grasshopper's assembly:
Is the chamber assembly a separate tube that's threaded into the outer shell? I'm talking about the 'body' part that has the male front end threads on it. Could that, on my hopper, have backed its' way out just enough to prevent good contact of mp to body?

Any other thoughts on this issue?
@Hopper Labs ?
 

Raf

Well-Known Member
Seems like it took @Hopper Labs CS slightly more than 1 hour to find a request for help posted in a random complaint forum (not emailed to support@hopperlabs or even the main thread) and fix the situation. Yeah.. they don't care or try hard. :rolleyes:Pffft.
 

Raf

Well-Known Member
True.

Fair enough. For the most part, if I posted something they said, I indicated so or stated that I was paraphrasing. I specifically didn’t want to post direct from their response, who know whether what’s offered here is what’s offered there: it’s not for me to know if everyone gets the same treatment.

I have indeed used quotation marks when what I wrote was conversational, or dialoguey.

the only pertinent bit that I did include (quoted) was:
"This is our responsibility to you as a customer, but if you can contribute anything towards the cost of this new device, we would greatly appreciate it."

again. No demand for money. No shakedown.

Just a clunky ask at an odd point in the conversation. Im not that surprised, or offended, but I also don’t see how I should interpret it as some indicator of how generous or accommodating they’re being.

thanks for clarifying. Sorry direct questions and lack of default "believe the victim" attitude comes across like I'm a shill for HL. Glad to hear someone will just hand you a unit. It's hard to understand how not providing all of the context seemed ok to you. once you put their question to you in quotation marks I think we can all see that it wasn't nearly as dirty rotten no-good greedy as you kind of made it seem several posts ago, and then double I'm glad that at least @rnartian is getting some exercise (rolling her eyes at me). :tup:

This is the part you didn't write that made me want to defend people that deserve to be defended:

"No demand for money. No shakedown."

again thanks for being more clear, really makes a diff in the meaning
 

Michel

Well-Known Member
Is there any update about the warranty service time? I have two defective hoppers waiting for service...
 
Michel,

vapviking

Old & In the Way
Is there any update about the warranty service time? I have two defective hoppers waiting for service...
Not very recently.
The warranty portal has been closed to new requests for several months now so I think there must be quite a backlog by now.
edit;
Sorry, I didn't realize that maybe yours are already in the system? You can send a message under the warranty request and ask how it's coming along, or you can pm @Hopper Labs here and ask.
 
vapviking,
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eideal852

Well-Known Member
thanks for clarifying. Sorry direct questions and lack of default "believe the victim" attitude comes across like I'm a shill for HL. Glad to hear someone will just hand you a unit. It's hard to understand how not providing all of the context seemed ok to you. once you put their question to you in quotation marks I think we can all see that it wasn't nearly as dirty rotten no-good greedy as you kind of made it seem several posts ago, and then double I'm glad that at least @rnartian is getting some exercise (rolling her eyes at me). :tup:

This is the part you didn't write that made me want to defend people that deserve to be defended:

"No demand for money. No shakedown."

again thanks for being more clear, really makes a diff in the meaning

"If you hadnt made me mad I wouldnt have burned you..."

While I'm happy to have met your bar for sufficiently relayed information, I have to say, you seem to have been the only one not getting it. In fact, I clarified before you even chimed in:
Not required, but more like “it sure wouldn’t hurt”.
...which you quoted.
 
eideal852,
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JeffD

New Member
Is there any update about the warranty service time? I have two defective hoppers waiting for service...


Mine was received by Hopper in July 2019. Multiple promises of return, and nothing, since then. They even messaged me that it had been shipped, before the fire, and nothing arrived.

Most recently they asked for a "contribution" In order to get a replacement in 90 days:

"...if you can contribute anything towards the cost of this new device, we would greatly appreciate it."

At this point, I'm not to Keen to "contribute" any cash. This is the most frustrating experience I've ever had with a company. I doubt my vape will ever be returned.
 

vapviking

Old & In the Way
Mine was received by Hopper in July 2019. Multiple promises of return, and nothing, since then. They even messaged me that it had been shipped, before the fire, and nothing arrived.

Most recently they asked for a "contribution" In order to get a replacement in 90 days:

"...if you can contribute anything towards the cost of this new device, we would greatly appreciate it."

At this point, I'm not to Keen to "contribute" any cash. This is the most frustrating experience I've ever had with a company. I doubt my vape will ever be returned.
Did HL actually and directly connect your potential donation to the 90 day time frame? Or were the 2 things merely mentioned in the same paragraph?
There's a big difference between soliciting a contribution and extortion for a given result. Was there really an indication that the repair would take longer if you made no donation?
 

JeffD

New Member
Did HL actually and directly connect your potential donation to the 90 day time frame? Or were the 2 things merely mentioned in the same paragraph?
There's a big difference between soliciting a contribution and extortion for a given result. Was there really an indication that the repair would take longer if you made no donation?


Here was my message.


We are sorry it has taken so long for your warranty to be completed. The recent fire has caused some setbacks, and we are doing everything we can to reach a quick resolution for your warranty request.

We have two options for you at this time. You are welcome to choose, and we hope to serve you better in the future.

1. Many warranty units were damaged or destroyed in the fire. We can offer a replacement unit with good condition parts and a new generation heater free of charge. This is our responsibility to you as a customer, but if you can contribute anything towards the cost of this new device, we would greatly appreciate it. It will take about 90 days to get these new units to everyone waiting.

2. We can offer you $80 off the Hopper io, our new vaporizer that will replace the Grasshopper. It will be released in April of this year and cost $265. You can learn all about the Hopper io at https://thehopper.io

Please let us know what you would like to do. We appreciate the support you have given us and are sorry for the long wait you have experienced during the warranty service.

Jeff
 

JeffD

New Member
There is absolutely no requirement for a donation to get your warranty unit repaired/replace.

On re-read, you are correct.

Still, this sucks. 6-8 weeks is a reasonable amount of time. Not 8 months.

Then to get a response like that, trying to sell me a new unit, when, well, you should just send me one of those new units, free of charge, if you can't complete the repair of my unit in a reasonable time.

sigh
 
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virtualpurple

Well-Known Member
It might be beneficial to reword your emails, in that case, to desperate customers who have been waiting 8 months for a warranty repair. It is kind of a slap in the face to even suggest that one should buy another unit, or donate money, in order to have a working vape.

you should be offering to give me a refund on my purchase if you can’t complete warranty repair in a reasonable timeframe.

I don’t really have a problem with how their message is worded. It probably would cause less confusion for some folks if their request for donations were in a separate paragraph then their current message. Yes there are two options, but a request regarding donations doesn’t necessarily need to be included.

I also have a unit that has been in warranty since November. I’ve not heard any news or received the message that other folks are receiving.

I kinda wonder how many would actually lean toward option 2. I understand that hopper labs probably isn’t in a great spot right now, but an 80-85 dollar evaluation on a hopper just seems too low for me to jump at.
 

Michel

Well-Known Member
Not very recently.
The warranty portal has been closed to new requests for several months now so I think there must be quite a backlog by now.
edit;
Sorry, I didn't realize that maybe yours are already in the system? You can send a message under the warranty request and ask how it's coming along, or you can pm @Hopper Labs here and ask.

Mine was received by Hopper in July 2019. Multiple promises of return, and nothing, since then. They even messaged me that it had been shipped, before the fire, and nothing arrived.

Most recently they asked for a "contribution" In order to get a replacement in 90 days:

"...if you can contribute anything towards the cost of this new device, we would greatly appreciate it."

At this point, I'm not to Keen to "contribute" any cash. This is the most frustrating experience I've ever had with a company. I doubt my vape will ever be returned.

Thank you fti, I’ll send my units back and hope HL will return them in a reasonable time.
Both hoppers are defective since end 2017, I thought it would be nice to give HL some time to catch up the warranty claims but for now I think I just have to go through the warranty process and join the end of the queue...
 

fogbank

Well-Known Member
Try not to unscrew the frontend when the Grasshopper is cold. It is my belief that this is what causes loose screens. If there is resin cooled in the chamber it makes sense that the screen could stick while unscrewing the frontend.

I always try to empty a chamber immediately after finishing it. If not, I will turn on my hopper and take a hit to warm it up before unscrewing the frontend and emptying the chamber.

I find that unscrewing the front end before the load is fully vaped causes the screen to come loose on my Ti Hopper. When the material is not fully vaped it can be sticky. A well vaped load is drier and less likely to stick to the front end screen. This is true whether the Hopper is warm or cool.
 

mulciber

Member
I notice that people seem shocked that their units have been 15 months in repair. My first unit was in repair 18 months and sent back broken. They promised to fix it in 3 weeks, and did (which adds insult to injury), but now it is broken again. My second unit has been there for 19 months now, and they recently said that they lost it. If I insisted, they said, I could have a refurbished unit, or I could get their "new" device _when they get around to releasing it_ (which I can almost guarantee they will NOT) if I paid them more money, but less than the list price. I just went to the site to inquire about getting my "repaired" unit repaired again, and the warranty repair section of the site was shut down with a note saying "sorry for any inconvenience" (I now see that others have been seeing this message for months.)

This is totally apart from the charger I once sent them money for, and which was never produced.

If you've got a working GH, enjoy it! But they're done. People should wake up to the fact that it is just a total fail from top to bottom. They're done. They had a neat idea, but could not execute. Too bad for them, but worse for anyone who is still sending them money.
 
mulciber,
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