Agreed 100% for products you ordered but never got. My comments are more directed toward folks that already received products, have used them and want money back.
Discontinued The Grasshopper
- Thread starter midgetsanchez
- Start date
Hammahead
Well-Known Member
^ this ^ - I could have made this clearer. I don't expect anyone to pay Hopper Labs for nothing, but drawing back funds based on the assumption one might not be able to use it on a later date - again: - without even knowing what the deal's going to be, just feels wrong to me. Please read this carefully before answering. It's my personal feeling, not a fatwa. Different people can have different feelings about the same thing. I'm guilty of being an itsy bit judgmental here, but I'm in no way trying to tell anyone what to do or not.
Vaporific
All who wander are not lost...
Agreed. There however should be a time moratorium or statute with HL and/or financial institution to frame this. Outside of that, sadly, I don’t think there’s recourse. Just my
.Off to drain my old Hopper batts with some nice Blissful Wizard
and start painting. Happy weekend to all...
Baron23
Well-Known Member
For the first time in about a year I have a perfectly operating GH and new batteries.
The new batteries charge and discharge just like every other Li battery I have experience with.
The new batteries are not at all hot...or even warm...after charging or after discharging by operating the GH.
I am keeping an eye on the wrappers as my OG batteries had that glossy wrapper and I remember it being easily subject to damage, especially when putting in/taking out of my Nitecore (contacts of the charger are spring loaded and if not careful will peel back a bit of the wrapper when extracting).
I remember that all of my OG glossy batteries had some small damage to the wrappers which is why I tossed them and bought GBH2 with the matte finish. Did not have any issues with the matte wrapper batteries.
Short version: I'm using my GH and the new batteries.
If I set the house on fire, bring hot dogs and marshmallows! haha
The new batteries charge and discharge just like every other Li battery I have experience with.
The new batteries are not at all hot...or even warm...after charging or after discharging by operating the GH.
I am keeping an eye on the wrappers as my OG batteries had that glossy wrapper and I remember it being easily subject to damage, especially when putting in/taking out of my Nitecore (contacts of the charger are spring loaded and if not careful will peel back a bit of the wrapper when extracting).
I remember that all of my OG glossy batteries had some small damage to the wrappers which is why I tossed them and bought GBH2 with the matte finish. Did not have any issues with the matte wrapper batteries.
Short version: I'm using my GH and the new batteries.
If I set the house on fire, bring hot dogs and marshmallows! haha
Pretty much same experience with my new batts here!For the first time in about a year I have a perfectly operating GH and new batteries.
The new batteries charge and discharge just like every other Li battery I have experience with.
The new batteries are not at all hot...or even warm...after charging or after discharging by operating the GH.
I am keeping an eye on the wrappers as my OG batteries had that glossy wrapper and I remember it being easily subject to damage, especially when putting in/taking out of my Nitecore (contacts of the charger are spring loaded and if not careful will peel back a bit of the wrapper when extracting).
I remember that all of my OG glossy batteries had some small damage to the wrappers which is why I tossed them and bought GBH2 with the matte finish. Did not have any issues with the matte wrapper batteries.
Short version: I'm using my GH and the new batteries.
If I set the house on fire, bring hot dogs and marshmallows! haha
eideal852
Well-Known Member
Ohhhh fuck.
This is pretty much what I expected I guess. I held off FOREVER sending in my subpar blue Ti .. until they’d gotten the wait down. Wavy on IG
Had pretty rapid repair time so i pulled the trigger and I sent mine In Finally. Wow! Quickly tested, repaired, “final testing”. Comfirmed address, bit when they said needed new batt (probably didn’t, but...) then got an “ok we’ll ship” on the 11th. Day before the fire. Fuck me.
Don’t imagine there’s any chance it actually went out. But also radio silence. Gtfo out of here. I’d rather have a 85% hopper than none.
Way more activity here than I’d have thought there’d be (shame on me!) but: does the consensus seem to be that it’s shady or straight up? (Ie:did an inordinate amount of hoppers all get “fixed” at the same time, thus resulting an uptick in last day battery/silicone tip/ accessory sales juuuuuust prior to oopsfiresorry?
This is pretty much what I expected I guess. I held off FOREVER sending in my subpar blue Ti .. until they’d gotten the wait down. Wavy on IG
Had pretty rapid repair time so i pulled the trigger and I sent mine In Finally. Wow! Quickly tested, repaired, “final testing”. Comfirmed address, bit when they said needed new batt (probably didn’t, but...) then got an “ok we’ll ship” on the 11th. Day before the fire. Fuck me.
Don’t imagine there’s any chance it actually went out. But also radio silence. Gtfo out of here. I’d rather have a 85% hopper than none.
Way more activity here than I’d have thought there’d be (shame on me!) but: does the consensus seem to be that it’s shady or straight up? (Ie:did an inordinate amount of hoppers all get “fixed” at the same time, thus resulting an uptick in last day battery/silicone tip/ accessory sales juuuuuust prior to oopsfiresorry?
Baron23
Well-Known Member
Just my personal view, but I find speculation that this was an insurance scam to be completely without foundation on any fact revealed so far and, IMO, premature and hence irresponsible on the part of those who may be perpetuating this theory.
If more/new facts are revealed that changes my view, then so be it. But at the present, that does not appear to be the case.
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The only thing that makes me uncomfortable is the lack of communication since the fire.
Come on @Hopper Labs Where has your customer service guy gone? Right now is when he needs to be putting in some serious overtime.
Terpenetime
Well-Known Member
MonkeyTime
Well-Known Member
He probably is, job hunting.
NOLOGO
Well-Known Member
what makes yall think that @Hopper Labs was a "customer service guy"? I was under the impression that it was Trevor himself, as it was repeated recently that most of the work was done with just the 3 OG guys. All the posts and responses read (to me) much like Trevor-talk. Of course this is speculation. But I definitely got the impression that Trevor was doing his best to clean up the CS mess from over the years. I'm probably wrong... but who knows?
Also, giving HL the benefit of the doubt, this IS electrical fire season, with everyone running heating systems...especially in frigid CO.
I have been talking with John via the HL warranty email. I could be wrong but it seemed to me like he was the one monitoring the thread here as well.
edit: to clarify the conversations were before the fire.
virtualpurple
Well-Known Member
John was also the person I was conversing with.
tr33sPlease
Well-Known Member
Damn I feel bad for these guys. I pre-ordered and waited about two years for mine (not always patiently). It was the best vape I have ever used. I was one of the lucky ones who got two years of use before having issues. I never bothered sending it in as I had other vapes that were good and figured I would wait until they had a small backlog before adding to it (which admittedly may never have happened).
I have my own startup that has gone further than my wildest dreams and I hoped for the same for them (starting a business is the hardest thing I have ever done), and I cared about their vision, loved their product while it worked and see they had the grit they need to keep this going. I really hope they get through this.
Good luck Hopper Labs!
I have my own startup that has gone further than my wildest dreams and I hoped for the same for them (starting a business is the hardest thing I have ever done), and I cared about their vision, loved their product while it worked and see they had the grit they need to keep this going. I really hope they get through this.
Good luck Hopper Labs!
It is not as if they are busy filling orders.
Xclerk
The Universe is our endless supply
Damn. Idk bout science but woulda got some use w me lol got one I was gna send for rma now who knows lol maybe I should reach out to these guys look like they know there stuffSo sad about the fire
I love this fucking thing
Really hope it's not sunset time for HopperLabs
As for batteries, I'm breakin' the law, breakin' the law
@maxvapor710 and crew have skills!
Sent them a dead hopper
Told me they fixed it
Sent me these pics
I said, good job, keep it, and play
For science
ChooChooCharlie
Well-Known Member
don't want readers to think @maxvapor710 is a repair shop
they have skills, yeah, but repair is not their focus AFAIK
they have skills, yeah, but repair is not their focus AFAIK
vapviking
Old & In the Way
Not that we want to spend much time with this mystery, but, most of my interactions with the warranty dialog over the last couple of years have been with John.
A few weeks ago in a pm dialog with @Hopper Labs he at one point told me to go ahead and put something in my cart and let the "people on the portal" (the warranty dialog) know.
This indicated to me that there likely are or have been multiple players involved with their communications.
They could be kinda busy in the scramble of their lives, to keep their business and dream alive.
disGRUNTled
Well-Known Member
Bought this TI hopper in Feb of 2017 , still going strong with 2 original batteries.It is not a daily driver though.
Hello everyone,
Sorry I have been out for the last few days. Myself "Trevor" does a lot of the posts on here for you guys, and I have been extremely busy and feeling the pressure with the fire. I have not had a chance to read much of what has been posted since but will comment on what I have and give a mini update.
1. We cannot say for sure it was or was not the battery, but as we noted in the notice, we are not taking any chances with that. We have sent disposal notices out and will not be shipping any more of this batch unless something changes.
2. The fire was devastating but not catastrophic. Most of the custom machines and equipment have survived with a manageable level of damage. The fire burned two centrally located 4'x8' tables and was then extinguished by a lack of oxygen remaining in the space.
3. Much of the existing inventory was located far enough away to not be greatly affected. It is stored in a separate location.
4. Some warranty was destroyed, some was not. We were closing in on completing it, so the loss here is not extream. We will, of course, replace any destroyed devices, but we do need time.
5. We are incredibly fortunate to have an adjacent space to us that was undamaged. We will temporarily move into this space to get operations restarted as soon as possible. We will be back up and running the website with accessories by this coming week. I hope many of you can "contribute" to the cause by ordering a few small things as funds are tight.
6. We only carry a general liability policy which, does not cover inventory or equipment damage. Any notion that we are getting anything from the fire is incorrect. Only our landlord will see any insurance money.
7. It will take time to get a new battery. We have an excellent safety record with the device/battery, and we expect that to continue. We have taken swift action and will resolve this issue.
8. We will issue refunds to those who did not receive orders that did not ship out. We will replace the batteries which we are asking to be removed from circulation.
9. Please be patient. I will be on here as much as I can to answer questions and solicit advice.
I am sure there is a ton of speculation on whether we will survive this or not, and that is to be expected. I can assure you we will. We have a long way to go, but we will prevail and go on to build more amazing things. It has been a rough journey so far, for not only us but everyone who has been a supporter. I ask for your support once again to clear this unexpected hurdle and continue building this great device.
Sorry I have been out for the last few days. Myself "Trevor" does a lot of the posts on here for you guys, and I have been extremely busy and feeling the pressure with the fire. I have not had a chance to read much of what has been posted since but will comment on what I have and give a mini update.
1. We cannot say for sure it was or was not the battery, but as we noted in the notice, we are not taking any chances with that. We have sent disposal notices out and will not be shipping any more of this batch unless something changes.
2. The fire was devastating but not catastrophic. Most of the custom machines and equipment have survived with a manageable level of damage. The fire burned two centrally located 4'x8' tables and was then extinguished by a lack of oxygen remaining in the space.
3. Much of the existing inventory was located far enough away to not be greatly affected. It is stored in a separate location.
4. Some warranty was destroyed, some was not. We were closing in on completing it, so the loss here is not extream. We will, of course, replace any destroyed devices, but we do need time.
5. We are incredibly fortunate to have an adjacent space to us that was undamaged. We will temporarily move into this space to get operations restarted as soon as possible. We will be back up and running the website with accessories by this coming week. I hope many of you can "contribute" to the cause by ordering a few small things as funds are tight.
6. We only carry a general liability policy which, does not cover inventory or equipment damage. Any notion that we are getting anything from the fire is incorrect. Only our landlord will see any insurance money.
7. It will take time to get a new battery. We have an excellent safety record with the device/battery, and we expect that to continue. We have taken swift action and will resolve this issue.
8. We will issue refunds to those who did not receive orders that did not ship out. We will replace the batteries which we are asking to be removed from circulation.
9. Please be patient. I will be on here as much as I can to answer questions and solicit advice.
I am sure there is a ton of speculation on whether we will survive this or not, and that is to be expected. I can assure you we will. We have a long way to go, but we will prevail and go on to build more amazing things. It has been a rough journey so far, for not only us but everyone who has been a supporter. I ask for your support once again to clear this unexpected hurdle and continue building this great device.
Vapor Mainline
Vapor (Ent)husiast
Thank you for the reply, and good luck! Loving my hopper more and more each day, and I hope you guys can get back on top of things