Discontinued The Grasshopper

Modicum

Well-Known Member
I've never heard so many complaints ,by so many people against a single company with the company still being in existence and with it's thread approaching 1000 posts soon. I'm a lucky one with 2 GH's and never had a problem . This thing has so much power for such a small mechanism that it begs for moderate use , it can't take pedal to the metal that often. I totally feel for those who have gotten inferior products along the way and to let you know I'm still waiting for a Paid SS case,It seemed like a great idea ------ 2.5 yrs. ago .
 

ChooChooCharlie

Well-Known Member
@Modicum - Maybe it's people's distrust of and disdain for monopolies?

When I was a kid, everyone hated the phone company, a monopoly

Dare I say HopperLabs had a monopoly on greatness?

Why do I feel like I'm channeling ataxian's writing style?

When I was nine, I never surfed, Charlie don't surf

But learned lots from this movie:

 

Shit Snacks

Milaana. Lana. LANA. LANAAAA! (TM2/TP80/BAK/FW9)
Haha I come in here every once in awhile to check on how things are going, been wanting to send my SS hopper in for replacement, but seems like customer service is still not quite caught up? :uhoh:
 

david8613

Well-Known Member
Are the grass hoppers on back order or can you order a new one and get it soon? Like before Christmas? Do they sell refurbished grass hoppers?
 
david8613,
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vapviking

Old & In the Way
Do they sell refurbished grass hoppers?
There's a process to go thru for this. First, go to the classifieds here and buy a used Grasshopper. You might have to wait some weeks for one to come around, but they do and are usually pretty reasonably priced. You might hit the market right and buy one that's already been refurbished (several times!), and your done. Nevertheless you should proceed...
Next, wait for to it fail, which should not take too long, meanwhile you've had the experience of using it and the memory to carry forward. Of course, if you're lucky enough to buy one that's not working, you can skip that step and go straight to,
Transfer the warranty to your name which costs $45 US and people do all the time, no hassle. The correspondence to accomplish this should only take a week or two -- three or four tops.
Next you'll open a warranty request and describe the Hopper's behavior to 'someone', who will ask you to go thru a cleaning process with compressed air. Go buy a can if you don't keep this around the hacienda.
Upon cleaning and telling 'them' that didn't fix Hopper they'll give you permission to mail it in, at your expense of course. Be sure to enclose the charger and a battery in the mailing. You can just lie when the clerk at the post office asks if there's anything with batteries in the package.
In a couple or few weeks time you'll get a re-assuring email confirming their receipt of your Hopper. Phew, hopper is home at last, ready for a new lease on life.
The next (and last!) part is a piece of cake! Simply wait for that exciting notification, that your hopper is being mailed back to you! The wait period seems to vary slightly, case by case, as it were. Could be as little as 30 days. At worst, no more than a little bit over a year. Or so.
But your day will come, and when it does, voila, squeaky clean, refurbished Grasshopper.
 

frank grimes

Well-Known Member
There's a process to go thru for this. First, go to the classifieds here and buy a used Grasshopper. You might have to wait some weeks for one to come around, but they do and are usually pretty reasonably priced. You might hit the market right and buy one that's already been refurbished (several times!), and your done. Nevertheless you should proceed...
Next, wait for to it fail, which should not take too long, meanwhile you've had the experience of using it and the memory to carry forward. Of course, if you're lucky enough to buy one that's not working, you can skip that step and go straight to,
Transfer the warranty to your name which costs $45 US and people do all the time, no hassle. The correspondence to accomplish this should only take a week or two -- three or four tops.
Next you'll open a warranty request and describe the Hopper's behavior to 'someone', who will ask you to go thru a cleaning process with compressed air. Go buy a can if you don't keep this around the hacienda.
Upon cleaning and telling 'them' that didn't fix Hopper they'll give you permission to mail it in, at your expense of course. Be sure to enclose the charger and a battery in the mailing. You can just lie when the clerk at the post office asks if there's anything with batteries in the package.
In a couple or few weeks time you'll get a re-assuring email confirming their receipt of your Hopper. Phew, hopper is home at last, ready for a new lease on life.
The next (and last!) part is a piece of cake! Simply wait for that exciting notification, that your hopper is being mailed back to you! The wait period seems to vary slightly, case by case, as it were. Could be as little as 30 days. At worst, no more than a little bit over a year. Or so.
But your day will come, and when it does, voila, squeaky clean, refurbished Grasshopper.
But there’s an easier way.... just sit down on an upright broom handle. Either way, you’re gonna take it in the a-hole.
 

MoltenTiger

Well-Known Member
You can just lie when the clerk at the post office asks if there's anything with batteries in the package.
Better off sending it without the battery.

I always send just the back-end and body. I keep batteries (can't fly them out of Aus), charger, and even the front-end here with me. At first I asked if this was okay, and now I just tell them that's what's en route.

Next week marks 6 months since I received my most recent RMA (#5 and posted Dec 2017), and also next week marks 4 years since I pre-ordered my blue Ti GH. I waited 13 months for my pre-order, and 13 months for my recent-ish RMA. Both waits were worth it, though both times I had a working unit for the majority of the 13 months.

As of right now, I've had a working unit since May 21st 2018, and overall I am as happy as ever to be a hopper head. It gets me through the day, and does its job well. I'm not really interested in using anything else for the most part - the hopper is quick and potent, simple and so very enjoyable.

My Vapcap, tubox and stempod are benched and I pretty much just use a single hopper everyday and the Sublimator on occasion. The GH is such a good unit and I'm hoping everyone can join in on the fun before too much longer!
 

Hjalmark

Oldest boy alive
That is exactly what I do,hey, I don't want to lie to the postal service! though I don't bother to inform HL. I have sent chargers along; might as well let them test if they'd like to. But I'm sure they have batteries of their own to use in the repair shop.

I never ever send the battery or the charger the 5 times I shipped it and don't even bother telling hopper about it.

Though I did send in my charger first time because it didn't work at all and got a new one instead
 

Vaporific

All who wander are not lost...
I never ever send the battery or the charger the 5 times I shipped it and don't even bother telling hopper about it.

Though I did send in my charger first time because it didn't work at all and got a new one instead
I guess international, i.e. outside of the US, may have issues including batteries. I’m in the US and sent them one of my newer batteries with my RMA as they requested - 10+ months ago. The race is on: will I get my Ti back before my battery order placed on April 16, 2019? Such a crapshoot with HL... :peace:
 

Vaporific

All who wander are not lost...
Soon 1000 pages , not posts , pages ...
Mind boggling, right? Lol. We love to hate them and hate to love them. When it works well & consistently the Hopper is unique in its form & delivery - and amazing. There were/are lots of issues with the product & company. It’s arguable that things are improving but I do think they are, ever so slightly...:myday::peace:
 

david8613

Well-Known Member
There's a process to go thru for this. First, go to the classifieds here and buy a used Grasshopper. You might have to wait some weeks for one to come around, but they do and are usually pretty reasonably priced. You might hit the market right and buy one that's already been refurbished (several times!), and your done. Nevertheless you should proceed...
Next, wait for to it fail, which should not take too long, meanwhile you've had the experience of using it and the memory to carry forward. Of course, if you're lucky enough to buy one that's not working, you can skip that step and go straight to,
Transfer the warranty to your name which costs $45 US and people do all the time, no hassle. The correspondence to accomplish this should only take a week or two -- three or four tops.
Next you'll open a warranty request and describe the Hopper's behavior to 'someone', who will ask you to go thru a cleaning process with compressed air. Go buy a can if you don't keep this around the hacienda.
Upon cleaning and telling 'them' that didn't fix Hopper they'll give you permission to mail it in, at your expense of course. Be sure to enclose the charger and a battery in the mailing. You can just lie when the clerk at the post office asks if there's anything with batteries in the package.
In a couple or few weeks time you'll get a re-assuring email confirming their receipt of your Hopper. Phew, hopper is home at last, ready for a new lease on life.
The next (and last!) part is a piece of cake! Simply wait for that exciting notification, that your hopper is being mailed back to you! The wait period seems to vary slightly, case by case, as it were. Could be as little as 30 days. At worst, no more than a little bit over a year. Or so.
But your day will come, and when it does, voila, squeaky clean, refurbished Grasshopper.

sounds simple!:rofl::rofl::rofl::rofl:
 

Baron23

Well-Known Member
Sent the OG GH back again...just quick review, sent back two GHs (both previously RMA'd) because when returned to me they both ran unacceptably cold.

They ack receipt of them on 8 May 2019. On 25 Jun 2019, I received notification that one of the two RMA's is shipping back to me (surprise!! why so fast, I ask....but, glad to get it back, yeah?).

More surprises, opened the box and both GHs were in there (although they were filed as separate RMAs) and the OG GH (NOT they one they claimed to fix) still ran unusable cold.

The one that they did intend to return to me does work but only on L5 and I still get flickering blue lights when drawing on it (what this means, I do not know). But it does extract, just not the way I think of a GH should be working when its working properly.

My suspicion is that neither of them were really fixed or at a minimum they did something to the one they notified me was shipping and somebody just bundled both back into a box and shipped it to me....sigh.

So, yet again I'm paying FedEx to ship the OG one back. I'll hold the other one for now as I can get fairly reasonable extraction if I run it on L5.

Bet I don't see the OG one back for quite some time. eh?
 
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frank grimes

Well-Known Member
sounds simple!:rofl::rofl::rofl::rofl:
I saw your recent posts in the ghost mv1 thread. Good to hear that you are enjoying it. Word of advice, I’d think twice before jumping on the hopper train.

I was much a hopper enthusiast myself 2 years ago but then it broke 6 months in. While it was being serviced, I bought another one figuring if I had 2 units, I’ll never be without. And like clockwork, the second unit broke down after 6 months. That’s about the time when hopper labs began stalling on the RMAs which has resulted in this ridiculous backlog. Of course, shortly after that, my first hopper which had been rma’d in a timely fashion died too. I’ve been waiting over 18months to send it in.

Since then, I’ve picked up a solo 2 for dependability, a splinter for those “dirty” hits, and a ghost mv1 for those “luxury” hits. None of them hits like the grasshopper (the jury is still out on the ghost mv1 for me) but overall they work well enough that it feels so good not to be strung along anymore by hopper labs. This may not be their intent, but that is surely what is happening.

Sent the OG GH back again...just quick review, sent back two GHs (both previously RMA'd) because when returned to me they both ran unacceptably cold.

They ack receipt of them on 8 May 2019. On 25 Jun 2019, I received notification that one of the two RMA's is shipping back to me (surprise!! why so fast, I ask....but, glad to get it back, yeah?).

More surprises, opened the box and both GHs were in there (although they were filed as separate RMAs) and the OG GH (NOT they one they claimed to fix) still ran unusable cold.

The one that they did intend to return to me does work but only on L5 and I still get flickering blue lights when drawing on it (what this means, I do not know). But it does extract, just not the way I think of a GH should be working when its working properly.

My suspicion is that neither of them were really fixed or at a minimum they did something to the one they notified me was shipping and somebody just bundled both back into a box and shipped it to me....sigh.

So, yet again I'm paying FedEx to ship the OG one back. I'll hold the other one for now as I can get fairly reasonable extraction if I run it on L5.

Bet I don't see the OG one back for quite some time. eh?

@Baron23 is the perfect example. Send it in broken, receive it back broken. Rinse and repeat. Playing mail tag can get quite costly since I’m not in the USA.

That’s my 2 cents. If you got the mv1, I’d think twice before taking the plunge on the hopper.
 

Vaporific

All who wander are not lost...
Word of advice, I’d think twice before jumping on the hopper train.
I completely agree. I won't push my luck with HL any longer.

@Baron23 is the perfect example. Send it in broken, receive it back broken. Rinse and repeat. Playing mail tag can get quite costly since I’m not in the USA.
This was and still is my fear: that it will come back not working or working the same. And if that's the case I'm not playing ping pong with those ding dongs. I want to believe they can restore my faith but I won't waste more money on them. For what an SS costs you can buy many portable vapes even with different heating methods with nary the hassle and frustration.:peace:
 

frank grimes

Well-Known Member
I completely agree. I won't push my luck with HL any longer.

This was and still is my fear: that it will come back not working or working the same. And if that's the case I'm not playing ping pong with those ding dongs. I want to believe they can restore my faith but I won't waste more money on them. For what an SS costs you can buy many portable vapes even with different heating methods with nary the hassle and frustration.:peace:

You know what’s the worst about this whole thing? They don’t have any excuse other than incompetence and indifference. The RMAs are completed at such a snail’s pace, there should no reason for botching up any of the repairs as they did with Baron23.

Speaking of which, @Baron23, did hopper labs offer to pay for your shipping? It’s the least they could do.

God, I can feel myself being drawn back into this bottomless pit. Now where is my broomstick...I gotta give myself an wooden enema to set me straight...:shrug:
 

Baron23

Well-Known Member
You know what’s the worst about this whole thing? They don’t have any excuse other than incompetence and indifference. The RMAs are completed at such a snail’s pace, there should no reason for botching up any of the repairs as they did with Baron23.

Speaking of which, @Baron23, did hopper labs offer to pay for your shipping? It’s the least they could do.

God, I can feel myself being drawn back into this bottomless pit. Now where is my broomstick...I gotta give myself an wooden enema to set me straight...:shrug:
No. They offer to send you prepaid shipping label for $5, USA only of course

But I send Fedex grnd and costs $11
 
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