Thank you! Also, how does the 30 day atomizer warranty work? I think I may have an atomizer failure on day 2 -__-
Carta by Focus V
- Thread starter Summer
- Start date
Oklahoma
Member
Best thing to do is open a warranty claim on their website.
https://focusvproducts.com/current-tickets/
This is how they are handling warranties for the atomizers.
Summer
Long Island, NY
If you didn't catch that IG stream I prev. referenced, Randall talked about issuing an atomizer w/ ss wiring as opposed to ceramic. One that would hopefully last upwards to a year that would have a 6-mo. warranty. And he would consider selling the ceramic wires for those who want to tinker with rebuilding those attys. Sounds cool!
And the herb atomizers are going to be released shortly. Naturally, the beta testers will get them 1st; not for further testing, but because they purchased 1st.
I don't know if I'm gonna go with the herb atty or not as I'm a 100% convection baby when it comes to flower. I even find the vc's vapor too harsh for my liking. I'll reserve opinion until I hear your guys feedback.
I haven't tried the Carta as I don't have any concentrates yet.
But I will. Frankly, it's not pressing.
Randall did say that he & Christina will be hitting the road for 3 weeks imminently, hitting states like CO, California & others I don't recall. He did say in a pev. stream that they are relocating to CA shortly. I think Randall's originally from CA.
![:\](/i/s/hmm.gif "Hmm :\")
And the herb atomizers are going to be released shortly. Naturally, the beta testers will get them 1st; not for further testing, but because they purchased 1st.
I don't know if I'm gonna go with the herb atty or not as I'm a 100% convection baby when it comes to flower. I even find the vc's vapor too harsh for my liking. I'll reserve opinion until I hear your guys feedback.
I haven't tried the Carta as I don't have any concentrates yet.
But I will. Frankly, it's not pressing. Randall did say that he & Christina will be hitting the road for 3 weeks imminently, hitting states like CO, California & others I don't recall. He did say in a pev. stream that they are relocating to CA shortly. I think Randall's originally from CA.
Diamondabs
New Member
Yeah, I've been in constant contact but now I'm unclear what the situation is. I assumed I would receive a tracking #, send my broken base back, then get a new one sent out. Instead I got a typical tracking # for a replacement?
And I have noticed only the USB C cable that came with the carta will charge the base. unsure why though.
Dragonlore
Well-Known Member
I bought a bunch of USB to C cables from Amazon forever ago. I've been using those. They all work fine. I tossed a 6 ft. in with my Carta. Can't find my USB c cable to try with my laptop, cause I lost my c brick awhile back.
Randall did a stream today with a puffitup rep and there were a couple interesting things mentioned. He said in the best future puffitup works handle distribution since they have a bigger team. Randall showed an all ceramic bucket that looked pretty clean. I asked about SiC buckets and he said they will have Ruby and a possible third type which material escapes me. And last thing I caught was the atomizer lots will be available within a week or so and I believe puffitup mentioned they will carry it.
Diamondabs
New Member
probably Silicon nitrides (Si3N4) to go along with the silicon carbide (SiC). Was just reading a report that Si3N4 markets will grow 40-50% over the next 5 years. crazy stuff.
I don't see SiN (?) much, how does it compare? Better or worse? Anyone feel free to chime in.
Diamondabs
New Member
Probably just as good, perhaps more durable, definitely more expensive than SiC to manufacture. It's used in advanced orthopedic applications like spinal fusion therapy or joint replacements. It's important for materials used in human bodies to be bioactive, which means it helps deter bacteria.
freddiegibbs
Well-Known Member
We'll see. I remember when we were also supposedly getting shirts and an exclusive glass giveaway
flammy
Well-Known Member
I was in contact with them as well. They simply said that they would take care of me and I left it at that. A few days later, I receive a tracking number for a replacement. About ship back my defective base.
I know this can be frustrating but it seems like they are trying to do the right thing in nearly most situations that I've read about. It might take a little time since they are launching a product but keep faith.
Diamondabs
New Member
How are you shipping back the base if I may ask? Your own box, own tracking? Or did they provide you with either?
flammy
Well-Known Member
They provided me with a shipping label and I am providing my own bubble wrap and box for the shipment. Given that this is a small company in launch mode, I wouldn't necessarily expect your experience to exactly mimic mine or anyone else's at this time. I imagine that they might be trying to figure out the best way to handle RMA and distribution logistics (and that's on top of all the other tasks I imagine they are inundated with).
Hope everything works out for you.
Summer
Long Island, NY
How about a link as I'm not seeing it in the Carta thread.
Sorry! I thought I posted it with the iOS tutorial post but here it is: https://www.reddit.com/r/FocusVCarta
freddiegibbs
Well-Known Member
How?
Due to personal relationship and have been close to the project.
flammy
Well-Known Member
Randall did state in the streams that beta testers would get priority. This makes sense just purely from the beta testing standpoint for anything new released and it does reward those who were with them from the beginning. I am not one of those people however.
I would love to hear how that works out. I am tempering expectations as it seems to be a pure conduction heating situation and I prefer convection. @Ky-shun, please keep us updated on the dry herb atty.
freddiegibbs
Well-Known Member
I know. I'm a beta customer but haven't heard anything from the manufacturer about getting the dry herb atty yet, that's why I asked.
flammy
Well-Known Member
Gotha...makes total sense.
bannakaffalatta
Well-Known Member
Did I mess up my Carta by using the iOS app?
It seems my temp 4 setting is at a low setting. I can never get it above 500 degrees F. My session counter shows 27 while my dab count shows 14 (which hasn't moved from 14).
I thought it was an issue with the atomizer so I got another one and it does the same, so I'm thinking it's the Carta. I wonder if I can factory reset the settings or something.
It seems my temp 4 setting is at a low setting. I can never get it above 500 degrees F. My session counter shows 27 while my dab count shows 14 (which hasn't moved from 14).
I thought it was an issue with the atomizer so I got another one and it does the same, so I'm thinking it's the Carta. I wonder if I can factory reset the settings or something.