Discontinued The Grasshopper

OF

Well-Known Member
The customer but they do offer a reduced cost shipping. This in the RMA correspondence:

*It is 100% your responsibility to get the device to us. If it gets lost in the mail or there are other shipping problems there is nothing we will be able to do. Save your tracking number. Domestic (USA Only) Customers can purchase return postage for $5.00. Reply to this message and ask for that service.​

I choose to ship both back in the same box and use FedEx ground...they never seem to lose my packages and USPS does on a regular basis, it seems.

Thanks for the details. You pay to ship back is common even usual I think. But your having to pay return back to you is really lame if you ask me......even if you don't. Just who's fault is it???? When I've had a say I backed a 'we pay both ways the second time policy' (an easy sale if you have a reasonable boss). One place we'd cut a check to return with the repaired unit, another we'd issues the Dealer credit, a third place where we made 12 Volt fluorescent lamps for RVs (including all Fleetwood 'coaches') repairs were marked with a R in one corner, the next time back, when we saw the mark, they got a form letter of apology and a new replacement lamp. RV guys flock together and love to swap 'coach stories'. All service lamps went out in two days (burn in overnight, followed by QC at 2 of the 5 stations like a new lamp). First priority. RV guys would come by (perhaps an excuse) on our invitation to our Southern California factory for a tour and service. We'd keep a box of Warm White bulbs (women love the color for makeup and such), we'd give them their choice.

Word would spread, retired couples visiting was at least a once a week happening.

Small shop, 36 at the time, 33 women on two lines. We did 1500 lights a day, that's 3000 'bulbs', Sylvania's largest customer for their 15 Watt tubes. They were the largest maker of such lamps at the time. Amazing lesson on what volume means to the treatment Salesmen give you. Every time you turned around Sylvania or Texas Instruments (transistors) guys (often in pairs) would want to take you to lunch........ Contracts for half a million parts at a crack really interest them, somehow. I guess the boss liked it and was happy to 'spring for lunch'?

Good customer relations are Gold, worth a major effort IMO.

Too bad HL seems to be coming up a bit short. Sounds like recovery might be at hand? Let us pray.......

Regards to all.

OF
 

Baron23

Well-Known Member
But your having to pay return back to you is really lame if you ask me......even if you don't.

I interpreted that a bit differently and understood that if I pay them $5, they will email me a USPS label for return shipment to them. If they try to charge me to ship it back to me....well, that may provoke a napalm strike on their position. LOL

I don't mind paying to ship an item back once.....I had to pay to ship my EVO back to them when it failed in the first week or two (electronics board infant mortality).

This is NOT the first time with HL, but still...if they actually fix the fuckers this time, I will not mind the cost of shipping.

Good customer relations are Gold, worth a major effort IMO.

Couldn't agree more and it sounds like the RV lighting business you were in recognized and complete understood this.

Hopper....as documented right in this thread....has had total hangar queens, returned multiple times (highest count of RMAs from an individual that I heard of was 22...but this may have been over two devices) but never recognizes it nor done anything about it (like scrap the hangar queen and give the poor soul a new, working, device).

Here's hoping that there is a sea change at HL....but, we have seen promises not fulfilled before by these guys.
 

LAWTHEONE

CLOUDYWITHFOG/ZEROVISIBILITY
I pray because I need this in my life! I’ve almost bought the Grasshopper 3 years in a row! It’s currently sitting in my cart with the 420 discount still available. Might pull the trigger if it’s still on sale by Friday. :bang:
 

Mr. Me2

Well-Known Member
I pray because I need this in my life! I’ve almost bought the Grasshopper 3 years in a row! It’s currently sitting in my cart with the 420 discount still available. Might pull the trigger if it’s still on sale by Friday. :bang:
I’ll bet today is the end of the promotion
 

Baron23

Well-Known Member
I've been getting one day turn around time on RMA correspondence which is a BIG change from before.

The proof is in the pudding and I'm a bit of a "show me" guy. If my GHs (two of them) come back to me in some reasonable amount of time and properly working, then I may well change my views.

Not there yet, but so far its a rather different and improved experience at least with the RMA paperwork.

Cheers
 

MonkeyTime

Well-Known Member
I've been getting one day turn around time on RMA correspondence which is a BIG change from before.

The proof is in the pudding and I'm a bit of a "show me" guy. If my GHs (two of them) come back to me in some reasonable amount of time and properly working, then I may well change my views.

Not there yet, but so far its a rather different and improved experience at least with the RMA paperwork.

Cheers
I've got a Ti and SS waiting to go back. Both returned like yours from RMA and running so cold they barely make vapor.

I'll be keeping an eye on your situation to see if it's worth me sending mine in again. Based on new battery prices, if I can get them working, they're both up for sale. No way I'm dealing with this again!
 

TheBandit

Well-Known Member
I've been getting one day turn around time on RMA correspondence which is a BIG change from before.

The proof is in the pudding and I'm a bit of a "show me" guy. If my GHs (two of them) come back to me in some reasonable amount of time and properly working, then I may well change my views.

Not there yet, but so far its a rather different and improved experience at least with the RMA paperwork.

I'm pleased to hear that. Like you, I also think that the proof of the proverbial pudding is in the eating. But though I've paid for pudding, I remain hungry. It's been two weeks since Hopper Labs were last in touch with me, even though I've sent them two messages through the RMA panel in that time.

On March 11th, I was told that my device would be fixed in 7-10 days. (This was like the 4th timeframe they gave me, as they'd lied about about all the other ones). But my vaporizer was not allegedly fixed until the 27th... which, if you're counting, is much longer than 7-10 days. On the 27th of March, they said they'd fixed everything and needed to confirm my address to send it back. Which I did, immediately. Of course, here it is almost a month later... and well more than a month beyond March 11th and the 7-10 day window... and they've given me NOTHING. NOTHING. NOTHING. Not even the courtesy of an apology, which they certainly owe me (along with either $250 or a working product).

I told them how to make this right. It's not hard. Just send me a working Hopper!

But they can't even do that.

Fuck 'em.
 
TheBandit,
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mario

Well-Known Member
Man you are just really angry. But you pretty much just keep saying the same things. We get it. You’re mad. If you really meant the “fuck em” that you keep repeating then you wouldn’t be in here reposting it again and again.

I’m going to go with what I learned growing up. If you can’t say something nice. Don’t say anything at all.

You had a bad experience. Either let it go or stop posting the same thing over and over.
 

Macicman

Well-Known Member
I want to once again say that the new Ti Grasshopper I recieved in January is a dope gun. Nothing else does what it does.
 
Macicman,
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Cheesequake

Free Men Don't Ask
Been having a lot of issues with my other "repaired" unit the last few times I've used it. Takes me 10 clicks sometimes to get it to actually turn on and when it does work it flickers like the battery is almost dead every time even when it's full. Know for a fact it isn't the batteries either because I've got a ton and my other unit behaves as it should.
 

Vaporific

All who wander are not lost...
I'm pleased to hear that. Like you, I also think that the proof of the proverbial pudding is in the eating. But though I've paid for pudding, I remain hungry. It's been two weeks since Hopper Labs were last in touch with me, even though I've sent them two messages through the RMA panel in that time.

On March 11th, I was told that my device would be fixed in 7-10 days. (This was like the 4th timeframe they gave me, as they'd lied about about all the other ones). But my vaporizer was not allegedly fixed until the 27th... which, if you're counting, is much longer than 7-10 days. On the 27th of March, they said they'd fixed everything and needed to confirm my address to send it back. Which I did, immediately. Of course, here it is almost a month later... and well more than a month beyond March 11th and the 7-10 day window... and they've given me NOTHING. NOTHING. NOTHING. Not even the courtesy of an apology, which they certainly owe me (along with either $250 or a working product).

I told them how to make this right. It's not hard. Just send me a working Hopper!

But they can't even do that.

Fuck 'em.
I feel for you. I really do. It's just not right how they operate and their communication style or lack thereof. Oh and their estimates - way off. I've learned to take their estimates with a grain of salt at this point. My RMA (sent in last October) was originally 3-5 months. Now they've indicated, via the newsletter, it will essentially be double that. And I had to write them to confirm that's what they meant since I interpreted what they said a couple of different ways. And they've taken days or sometimes a week or two to reply to my RMA panel message.

And remember that steel case? A buddy has been waiting on it since we were allowed to order it. Its been 3-4 years for crying out loud, for a metal case someone in a high school tech class could crank out. It's pathetic. Their priorities are messed up.

And we all want our units to work well consistently, superfluous accessories are misguided until the product works consistently well. A simple ask yet they never have succinct or accurate answers.

I’m annoyed too and bash them herein as well but not severely, however a piece of me is still rooting for them to right the ship.

Just purchased my first rig which I should receive in a couple of weeks and I’m anxious to use it with my loaner Ti to see if it helps. I’ve not had much success natively with the loaner which is a pre-order Ti like mine.

Happy Thursday to all. :peace:
 
Vaporific,

mario

Well-Known Member
My SS Hopper should come in today along with the Glass. I'm interested to see if there is actually anything unique about the glass since it looked pretty standard to me on the site.

My TI hopper is kicking all the ass still. It hasn't had a single hiccup since I got it. In fact, it has operated so smoothly and consistently that I have been taking it out of the house as my only vape. Usually, I threw my omni in my bag too just in case the Hopper decided to flake on me. But I stopped doing that. I am confident enough in its performance to not even feel any worry when I take it with me.

I'm hoping that my SS performs the same way so I can see some consistency in the product line and that my TI Hopper wasn't a 'fluke' I'll make sure to update as things go this afternoon when I get home from work.
 

TheBandit

Well-Known Member
Man you are just really angry. But you pretty much just keep saying the same things. We get it. You’re mad. If you really meant the “fuck em” that you keep repeating then you wouldn’t be in here reposting it again and again.

I’m going to go with what I learned growing up. If you can’t say something nice. Don’t say anything at all.

You had a bad experience. Either let it go or stop posting the same thing over and over.

Fair enough. I won't reiterate the particulars of my bad experience any more, and I'll try to keep the tone of my future posts less angry. But I frankly didn't know what else to do. HL don't respond to my messages, and they have had both my money and my vaporizer for longer than I could tolerate.

I'm typically an easy-going, slack-cutting kind of guy. Peace, love, unity, and justice for all (and all that). But I have not enjoyed this experience, to say the least. HL F'd me, and so I said "F- them." And I said it more than once, because I was at the end of my rope (where I remain). Maybe that's not productive... maybe that's more self-indulgent anger-mongering than I was entitled to engage in. Maybe.

At any rate, I'll try to look on the brighter side.

Happy Thursday!
 
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MikeG7265

Well-Known Member
The way I see it is were all having different experiences right now. Some positive, some negative . We need to repsect each other's experiences . Just because yours is good, no need to tell people that are having bad ones how to respond and react and vice versa. We all need to understand and repsect each other . As always just my :2c:

And I think we can agree on one thing, the only people that would put up with this stuff is us cannabis lovers .:rofl:
 

mario

Well-Known Member
I'm by no means saying that he can't react that way. I understand the frustration and anger about it 100%. It would piss me off too. I just don't think to reiterate it over and over again is productive for any of us. We have all shared our experiences and we are trying to find a way through it. Providing criticism in a helpful way I think is great! The RMA process is clearly busted badly, but hopefully, it will recover.

I guess what I'm saying is, isn't it better for all of our mental states to try to keep a positive mindset about this? Assuming positive intent and all that?

I might have come across as disrespectful and I didn't mean to. I know when something pisses me off, talking about it and raving about it usually only makes me feel worse. It was meant to be a little more positive than it came across and that was my fault.

We all have different stories with this and we are all here talking about it, obviously since there are over 900 pages. I guess I just don't want the bad ones to drown out the good ones. If we keep slamming them over and over again, I feel like they won't be able to recover and we will have done it to ourselves.

I dunno. I wasn't trying to be dismissive of another viewpoint, I was attempting to convey that maybe if we put a more positive spin on things, we will all be happier in the end.
 

MikeG7265

Well-Known Member
We all have different stories with this and we are all here talking about it, obviously since there are over 900 pages. I guess I just don't want the bad ones to drown out the good ones. If we keep slamming them over and over again, I feel like they won't be able to recover and we will have done it to ourselves.

Us slamming them has nothing to do with their recovery, that's all on them for how they practice business.

And I understand what you're saying, however, no amount of positivity is going to put our Hoppers back in our hands, just as no amount of negativity will either . And this is a forum where we should be able to post about our experiences however positive or negative .

And lastly, if we didnt post about our bad experiences, this forum would be empty. LOL :lmao:

All I'm saying is everyone has feelings and they should all be respected and encouraged to speak out about whatever experience they have had . We're all on this together . :peace:
 

TheBandit

Well-Known Member
Maybe it's kismet. Maybe it's fate. Maybe my anger was rewarded, or maybe my change of heart. But in any event, Hopper Labs are returning my vape to me. And I'm so happy! The Hopper is without a doubt my favorite vape, though I've come to appreciate the rock-solid reliability and lung-busting hits that the Dynavap family can deliver.

I loved my Hopper, and haven't seen it since the February before last. It'll be quite the reunion! Happy Thursday indeed! And peace be upon Hopper Labs. They had a good vision, even if they didn't manage to execute. They're still trying, and I'm still pulling for them.
 

fogbank

Well-Known Member
I have always been perplexed by the "ghost" draw experience. Every now and then, even with a Hopper that works well, I will get a first draw that produces very little vapor. I can tell when it's happening because the air is noticeably cooler during the draw, and what little heat there is dissipates rapidly after I click the Hooper off.

The next hit is almost always at full heat and produces a normal amount of vapor.

I have a Ti Hopper with which I experienced several "ghost" draws in a row. I removed the back end and applied a green dish scrubbing pad to the negative contact point. I did the same with the contacts on battery, being careful not to scrub the blue casing on the negative end of the battery.

I reassembled the Hopper and performance was immediately back to normal.

Been having a lot of issues with my other "repaired" unit the last few times I've used it. Takes me 10 clicks sometimes to get it to actually turn on and when it does work it flickers like the battery is almost dead every time even when it's full. Know for a fact it isn't the batteries either because I've got a ton and my other unit behaves as it should.

Do you use BluTack? Have you cleaned the back end threads as well as the negative contact? Have you cleaned the contacts on the battery? Have you tried a dish scrubbing pad on the negative contact of the back end and the battery contacts?

Just curious if any of those things would help you.
 

Cheesequake

Free Men Don't Ask
I have always been perplexed by the "ghost" draw experience. Every now and then, even with a Hopper that works well, I will get a first draw that produces very little vapor. I can tell when it's happening because the air is noticeably cooler during the draw, and what little heat there is dissipates rapidly after I click the Hooper off.

The next hit is almost always at full heat and produces a normal amount of vapor.

I have a Ti Hopper with which I experienced several "ghost" draws in a row. I removed the back end and applied a green dish scrubbing pad to the negative contact point. I did the same with the contacts on battery, being careful not to scrub the blue casing on the negative end of the battery.

I reassembled the Hopper and performance was immediately back to normal.



Do you use BluTack? Have you cleaned the back end threads as well as the negative contact? Have you cleaned the contacts on the battery? Have you tried a dish scrubbing pad on the negative contact of the back end and the battery contacts?

Just curious if any of those things would help you.
I've cleaned everything with ISO and fiddled with it a good bit. It's pretty borked. I've got years or experience making broken hoppers temporarily work again so you can rest assured I've already tried most if not all of the tricks and then some.
 

newVaper420

Vapor Enthusiast
I always get a light hit on first draw. Never been different for me. Always flavor. Second hit is usually when it rips for me.
 
newVaper420,
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