Discontinued Haze Square

Haze Vaporizers said:

No defense my friend. I was responding to this comment here: "I feel like they didn't even read my full message". So all messages are read in full and responded in full unless they are not received properly.

Thanks!

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Ok, I'm gonna have to explain it again...

The main issue is already explained properly up there. How is possible that your answer to a unit heating LATE AFTER both feedbacks tell you it's ready, is that its just cooling down because of my draw? In my original message I never say that I draw, you made that up just to tell me my unit is working normally when it isn't.

And then I made the effort (remember english is not my main language) to re-explain everything in a different way thinking that it could be a barrier language and you just answered me to one of the question (not accepting refunds in used units, totally understandable and I didn't even complain about it) and IGNORED all the rest of my message.

And don't get me wrong, I'm HAPPY with the resolution of sending my unit back and the CS is taking care of me properly. I just shared this here to try to find out how "normal" this is, because there is no way that this is an acceptable behaviour in a medical unit...

Even then, sorry if you feel I was rude at some point, wasn't my intention and I would be more than happy to share the messages here, but it's against the rules and we should already stop the off topic.

Thanks for your help

b0 said:

Ok, seeing that you keep doing this here trying to show me as a liar, I'm gonna have to explain it again...

The main issue is already explained properly up there. How is possible that your answer to a unit heating LATE AFTER both feedbacks tell you it's ready, is that its just cooling down because of my draw? In my original message I never say that I draw, you made that up just to tell me my unit is working normally when it isn't.

And then I made the effort (remember english is not my main language) to reéxplain everything in a different way thinking that it could be a barrier language and you just answered me to one of the question (not accepting refunds in used units, totally understandable and I didn't even complain about it) and IGNORED all the rest of my message.

And don't get me wrong, I'm HAPPY with the resolution of sending my unit back and the CS is taking care of me properly. I just shared this here to try to find out how "normal" this is, because there is no way that this is an acceptable behaviour in a medical unit...

Even then, sorry if you feel I was rude at some point, wasn't my intention and I will be more than happy to share the messages here, but it's against the rules and we should already stop the off topic.

Thanks for your help

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As far as you are happy with CS, we are happy. Just wanted to make sure that nobody here thinks that we do not read messages in full. That is what I wanted to point out. We do read messages in full and respond in full. Some customers are just not happy with what we have to say.

Haze Vaporizers said:

As far as you are happy with CS, we are happy. Just wanted to make sure that nobody here thinks that we do not read messages in full. That is what I wanted to point out. We do read messages in full and respond in full. Some customers are just not happy with what we have to say.

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That's why I said as well that it could be my english.

My original post wasn't meant to bash you guys or the vaporizer, I think that a few users here have read my messages with photos, recomendations of use, asking people to calm down and praising your CS. I don't regret my purchase, this is a crazy amazing vape and the only reason why I shared my post is to see how "normal" this problem is, that's all.

Sorry again for the misunderstanding, and my apologies to the forum. I have nothing against @Haze Vaporizers guys

Back on point, I don't think it is"normal".

I agree, why do we have the "Green=Go" feedback if we then have to wait a couple seconds.

I find it happens, for me, only on the first heat up (from cold). Once it is pre-heated, green does equal Go. This is what makes me think it is related to the ceramic oven. The sensor 'thinks' it's ready, but the ceramic is still absorbing the heat. At least, that's my theory.

Possible solutions for my theory would be to just delay the green by two seconds if unit is cold. Or, better, would be to fix the sensor, maybe have a second sensor for balance?

(I don't know how the sensor and programming work, so I can be way off on my ideas.)

wastedpotential said:

Back on point, I don't think it is"normal".

I agree, why do we have the "Green=Go" feedback if we then have to wait a couple seconds.

I find it happens, for me, only on the first heat up (from cold). Once it is pre-heated, green does equal Go. This is what makes me think it is related to the ceramic oven. The sensor 'thinks' it's ready, but the ceramic is still absorbing the heat. At least, that's my theory.

Possible solutions for my theory would be to just delay the green by two seconds if unit is cold. Or, better, would be to fix the sensor, maybe have a second sensor for balance?

(I don't know how the sensor and programming work, so I can be way off on my ideas.)

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There can be possible solutions in terms of a firmware upgrade in the future for this. It is on the “possible improvements” list. The point is that this is not a product specific subject.

All Square units work on this principle at cold start at the moment. Some people call it a bug or think that something maybe defective but the fact that, at cold start, it may need an additional second for a normalized temp draw. This same principle applies when the temperature setting is increased or if the chamber is cooled down significantly during or after a draw. As a general rule, If an additional second is given to it before drawing (after green light), this issue is avoided completely. Again, this should not be taken as Haze says “it is ok”. We will certainly get to it as soon as possible after releasing the micro dose and few other concept accessories that will enhance experiences. We just need to prioritize all these.

LOL thank you.

wastedpotential said:

Back on point,

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Mine does the same thing (assuming I get the same unit back repaired and not a different unit). I just hold off on drawing for another 2 seconds on the first draw. The way I read @b0 comment was that this was happening to him on every heat up and not just the first draw. If that be the case time to send it in to be reviewed.

Either way thanks to @b0 for sharing your concerns and experiences and thanks to @Haze Vaporizers for the explanation and quick feedback for us all.

Still can't wait to get my Haze back! Its hip to be square

Thought I'd share the fact that what I suspected was to be a warranty issue X 2 (I have 2 Square Pros) turned out to be mostly unexpected coil issue.

Had to send in my Square Pro around a month ago because although the lights were green, nothing was heating. I was so disappointed that I'd be losing the use of my S.P. that I ordered another, thinking "what the hell, I'll always have a backup". Received the repaired and new units in the same shipment (you guys at Haze are amazing, really didn't expect you to combine the two). Both worked great, so for a couple days I was refilling the newer one...when it suddenly stopped heating although lights were green. In that only 2 days had elapsed, I ruled out the notion that it could have been a burned out heater coil, set it aside for warranty service, and switched over to my original S.P. Things got busy so I never got around to packaging up the newer one to send it for service, so it sat around until today.

This morning I prepped a fresh 4 bowls in the older unit, when 2 draws in it stopped heating. The light would go green, even at the highest setting, in only 1 second flat rather than the usual heatup time from a cold condition. Took the lid off, inspected coil, visibly appeared fine. Starting to get a little steamed at myself that I hadn't gotten off my ass and sent the 2nd SP in for service. Deciding to do a little investigating, took lids off both units and close inspection of heater coils. To my surprise, I could see that the coil in the NEWER unit (after only 2 days!) was broken. Hmm. The coil in the original unit appears intact even though not heating.

I grabbed my package of spare heating coils I'd ordered back in Feb. Pulled the 2 pieces of burnt coil out of newer unit. Pulled the intact coil out of older unit, and transferred it to newer unit for the hell of it. AND NOW IT WORKS FINE.

So there was nothing wrong the actual coil from the older unit, because it's now in the newer unit and working fine. I thought about transferring it back, to see if anything would change, but then thought "at this point it ain't broke so I ain't fixin' it".

Took new coil out of box and installed in older unit...which is now also working fine.

Moral of story - sometimes a SP can malfunction even though the coil is intact...perhaps oxidation affected the electrical contact or something. My point is - just because your coil appears to be intact don't disregard that pulling it out and re-seating it just might solve your issue and let you avoid sending it in to Haze. I'm certainly pleased that a round of shipping and waiting was avoided.

Note to Haze Customer Service - please consider updating your website FAQ with this, and some of the other excellent observations that are in this thread. It would be tremendously helpful to others who may not know of the existence of the FC forums. And keep up the great work!

Stdudez said:

The way I read @b0 comment was that this was happening to him on every heat up and not just the first draw. If that be the case time to send it in to be reviewed.

Either way thanks to @b0 for sharing your concerns and experiences and thanks to @Haze Vaporizers for the explanation and quick feedback for us all.

Still can't wait to get my Haze back! Its hip to be square

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Yep, that's what I'm trying to find out if it's normal and happens to other users as well. Everytime from the 3rd hit in a row onwards the button goes green instantly before the unit starts heating, so if you draw its just starting to heat and you will combust.

I don't think that's a normal behavior for the feedback to work and if I remember right, my old unit didn't do it.

@Haze Vaporizers already took care of my quickly, I'm just waiting to know how they want me to send my unit. Really quick cs as usual

When my light turns green I don't wait any time before drawing. Most times I will be anticipating the green and vibration so the square will be on my way to my mouth already. I haven't combusted in awhile, and the 2 times I've combusted I feel like it has only been because I over packed and over tamped it. This is just my anecdotal evidence...

Hey guys, chime time...

Eyes crossed over all the helpers and help heeded in this thread. Much scrolling. Maybe (mods..powers that be) a learning thread for basics of breath, control, patience, flow

Vapes are a transition. Vapes are a movement. Vapes are an alternative delivery.

Most of us on this forum began with the hard, burning puff. Then came the vape. Then all hell broke loose.

I sucked on a Vapor Genie for at least 2yrs before moving on to the MFB, then the Vapman, etc

You guys know

We all have mouths, orafices, ways of getting to the result. Ask Stevie Nicks in her former incarnation.

Haze is a proper convection vape. If not familiar, check with conduction.

Haze is the uber and if I'm incorrect, pm me and please take me to school because we're all tryin' to learn up in here +VAS

If I were a rich man, I would have 'em all in a glass case museum style

Good news - my baby is on its way back to me!

My mouth is salivating just thinking about that sweet green flavor.

Thanks @Haze Vaporizers for repairing and sending back my unit! Your customer service is the absolute best - we are all lucky for that fact.

I'll report back once received and tested out!

Cheers!

KLo said:

Eyes crossed over all the helpers and help heeded in this thread. Much scrolling. Maybe (mods..powers that be) a learning thread for basics of breath, control, patience, flow

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If someone wants to make a learning tutorial for the Square, they are more than welcome to do so in our resources section.

I’ll sit that tutorial out. I feel I’ve done more jab my part in putting a tutorial together. Not to mention the numerous times I repeated myself.

ginolicious said:

I’ll sit that tutorial out. I feel I’ve done more jab my part in putting a tutorial together. Not to mention the numerous times I repeated myself.

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Please Gino...... tell us the story of the Haze Square again......pleeeeeeeease....I'll start....once upon a time.....lol...I think tips are better.....cuz everyone will hit this thing different......then you find your way and everything is good......just got to put i n your time....


Edit: I've been in flavor mode today......been mixing several strains in grinder .....then see if I can taste everything on low temps.....man this thing is an extracting beast !!!!! Incredible flavor!!!!!

Stdudez said:

Good news - my baby is on its way back to me!

My mouth is salivating just thinking about that sweet green flavor.

Thanks @Haze Vaporizers for repairing and sending back my unit! Your customer service is the absolute best - we are all lucky for that fact.

I'll report back once received and tested out!

Cheers!

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Glad to hear it.....you'll be sooooo happy ....now I know you will tempted to over do it......lol......is there any other way?

Djsleepy said:

Glad to hear it.....you'll be sooooo happy ....now I know you will tempted to over do it......lol......is there any other way?

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Mine is hold in customs at Frankfurt Airport (where I live, in Frankfurt^^) since a couple days. So close but so far away ;(

Yannik said:

Mine is hold in customs at Frankfurt Airport (where I live, in Frankfurt^^) since a couple days. So close but so far away ;(

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It won't be long now....she'll be back in your arms....with that warm glow from the vent....you can almost feel it...

My IQ does a damn good job , but convention or in specific, this convention device is over the top. Besides the technical problems it has.

What technical problems?

stark1 said:

What technical problems?

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The fact, that almost everyone here had to send theirs in, is enough for me to conclude, that the square hasn’t a stable consistency or long life time. I unterstand that it has a learning curve etc., but when it breaks down after a couple days, I couldn’t find allways the proper technique. But when it will arrive , I will Test the 1 sec waiting time after the light goes green. Maybe it will hold longer than the last.

Yannik said:

The fact, that almost everyone here had to send theirs in, is enough for me to conclude, that the square hasn’t a stable consistency or long life time. I unterstand that it has a learning curve etc., but when it breaks down after a couple days, I couldn’t find allways the proper technique. But when it will arrive , I will Test the 1 sec waiting time after the light goes green. Maybe it will hold longer than the last.

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Remember that the 'returns for service' were mostly related to the preorder products, where Haze is working out the kinks.

Yes, at first it would concern me about all the 'fixes' being done, but it was the first few months of a brand new product. Just like the old saying of 'wait for the .1 version of any software', or the 'wait for the second year of a new model car', the little bugs that we all experienced are part of the preorder process. Think of it as a post-beta, pre-release test period.

That is why I feel strongly about their customer service. While the best customer service is the one you never need, Haze has been upfront from the beginning, and they have been following through on getting their product stable.

I received one of the first units of phase 2. Not an issue to date. Mind you haven’t used in a few weeks. Been off weed for several reasons unfortunately.

Regardless of phases...we all should consider ourselves"Testers" of version 1 of the square.....we have the opportunity to make this the best vape possible... Haze has already heard us about microdose and currently those are being tested......I know personally how frustrating sending your unit in can be....especially multiple times.but. I am so happy i did...my unit is performing stellar and that's all I ever wanted....

As someone who is completely uninterested in microdosing (i hit this thing as hard as i can, always finishing the pod in a single sesh). What can I look forward to from the square? Or what would similarly minded folks like to see? Specifically in the addons/ replacement/ accessories department? It sounds like the majority of the stuff in the works relates to addons and potential (and IMO much needed) firmware update.

Obviously we’d all like a better battery or the ability to swap on the fly.... but beyond that:


—Longer or perhaps a helix or other shaped mouthpiece for greater cooling.
Like i said, i like to hit it hard and at high temps. I usually have to move my lips around during the draw so they dont get too hot.

—An OEM water pipe adapter (my square seems to work fine upside down)
In addition to the cooling, this thing has in my opinion, great potential to be THE very portable social vape option. It would be nice to be able to take it somewhere and plug it right in to a glass piece to share. This makes it a bit more approachable to others who may be accustomed to glass and combustion.

— Field cleanable//replacable top screens.
The screen portion of the airpath is the performances bottleneck after a few uses. If the holes weren’t clogged I could see needing to clean this thing 1/4 as often. I know their different ballparks, but i think to my Plenty’s top screen. I can easily remove, clean, and/or replace the screen by itself. Without meddling with anything else, and because of that I rarely need to clean the entire thing.

—A better or additional sleeve options.

Lastly
— full pod covers and a holster for extras.
I picture basically the concentrate lids with no hole, stacked up snugly inside a tube so i can pop new pods in and store the old ones while on the go.