Crafty/Crafty+ by Storz & Bickel

Vambo1980

Vambo1980

Well-Known Member
ligi said:
@Vambo1980 @UnshavenFish thanks for your values! Just trying with another cable / source and get the same values as before - so this shiny new meter seems to be the problem ( or my crafty ) - cannot iterate fast on these measurements as I do not want to drain the crafty in vain ..-)
Will cut open one usb cable and use my multi-meter next ;-)
Click to expand...

You could do what I did, although it kinda reduces it portability, mine was useless so instead of throwing it, I modded it, I have the exact same one I think. I got a high quality micro USB lead and cut the plug off and soldered it directly to the output pins. I removed the female usb socket but you could leave it in so you can plug other usb cables. While I was at it I also hard wired an iphone lead also ended up removing the male plug and wired it up directly to a 3A 5V power supply for my desktop charging and monitoring needs.
lp5xas4.jpg

lp5xas4
 
Last edited:
Kingly

Kingly

Member
rustyman said:
I'm having issues with my crafty. The battery life was really wonky for the past week. Full charge dying after a single session.

Now, it doesn't work at all. When I plug it in, I see the red/green light flashing like it usually does when you plug it in but charging light doesnt come on. And if I try to turn it on while plugged in, red light comes on for about a second.

App still connects and doesn't say anything and shows 1 bar charge. Is this busted?
Click to expand...

This is what has happened to my Crafty, and Storz & Bickel are completely ignoring my RMA request. It's a 2 years guarantee and I bought it in September. I get the feeling they are delaying me so they can turn around and say it is out of Warranty...

Consumer law in Scotland gives me 5 years guarantee against any goods that do not conform to the contract of sale which covers manufacturer defects. This device is also only 7 months old and is not a repaired unit.

Going to email them again today, hopefully they will actually reply? that would be nice.
 
Kingly,
  • Like
Reactions: Squiby
vapviking

vapviking

Old & In the Way
Kingly said:
This is what has happened to my Crafty, and Storz & Bickel are completely ignoring my RMA request. It's a 2 years guarantee and I bought it in September. I get the feeling they are delaying me so they can turn around and say it is out of Warranty...

Consumer law in Scotland gives me 5 years guarantee against any goods that do not conform to the contract of sale which covers manufacturer defects. This device is also only 7 months old and is not a repaired unit.

Going to email them again today, hopefully they will actually reply? that would be nice.
Click to expand...
S&B Germany usually give great customer service.
Have you looked in spam folder for any responses to your RMA? Usually, they'll send an acknowledgement of receipt of your request and then later a more specific email about how to proceed.
 
Bad Ocelot

Bad Ocelot

Well-Known Member
Damnit, just ordered the liquid pads for the dosing capsules yesterday lol. Though I suppose for cleaning purposes it might be better to have removable ones.
 
Bad Ocelot,
Cardiox

Cardiox

Active Member
I sent my Crafty out to Storz & Bickel recently, for being faulty. It was flashing red/orange and that meant the unit needed to be sent in. I used it for about 5 months and had 175 hours on it. After a session oneday, it died. My question is, what constitutes storz and bickel to replace the device in it's entirety.Do they just simply send you back a repaired unit?
 
Cardiox,
perspectionist

perspectionist

Well-Known Member
So I finally was able to visit Colorado. First stop was a dispensory! Loaded up the crafty and enjoyed some Ogre Kush. Boosted temperature to pull out whats left............red/yellow death lights.

Unbelievable!!!! Crafty dead the first day of a two week trip to CO. ( luckily I-inhale and mflb to the rescue)

This will be my 4th crafty one in a year.

Has anybody out there upgraded to the Mighty recently? What was your upgrade charge? Any special way to ask for the upgrade?

Thanks in advance......
 
K

Kasish

Well-Known Member
Well after 104 hours my second crafty kinda died, goes from full to empty without anything in between, at this point i hope theyll upgrade me to the mighty...
 
Kasish,
  • Like
Reactions: Cardiox
vapviking

vapviking

Old & In the Way
Wow, this is 3 Crafty crap-outs in a row, when claims seemed to have levelled off a little.
Cardiox said:
I sent my Crafty out to Storz & Bickel recently, for being faulty. It was flashing red/orange and that meant the unit needed to be sent in. I used it for about 5 months and had 175 hours on it. After a session oneday, it died. My question is, what constitutes storz and bickel to replace the device in it's entirety.Do they just simply send you back a repaired unit?
Click to expand...

The flashing lites (faulty unit) will usually prompt them to ship a new unit to you. However, with a lot of hours (175 is really good) it may be suggested that you 'replace' the batteries while they have it. This sometimes leads to head-butting with them, when you pretty much know they're going to send a new one -with new batteries in it. My 2nd Crafty crapped out and I had to pay for battery ($50, now $70 I think), and further, was not allowed to upgrade at the time, but then when that one went to flashing lights they sent #3 for free. It was when #3 died that I did the upgrade.

perspectionist said:
So I finally was able to visit Colorado. First stop was a dispensory! Loaded up the crafty and enjoyed some Ogre Kush. Boosted temperature to pull out whats left............red/yellow death lights.

Unbelievable!!!! Crafty dead the first day of a two week trip to CO. ( luckily I-inhale and mflb to the rescue)

This will be my 4th crafty one in a year.

Has anybody out there upgraded to the Mighty recently? What was your upgrade charge? Any special way to ask for the upgrade?

Thanks in advance......
Click to expand...
I upgraded 10 months ago and the up charge was the listed difference in retail price between the two at the time. (I believe that's still at $60 US).
The most common time to upgrade on this deal is when Crafty has a valid warranty problem. This is why they will call it a 'warranty upgrade' on the new invoice. At one point early on, I asked for upgrade when I had no Crafty warranty claim in with them. They offered me a $100 discount towards a Mighty, if I'd like to purchase one. Not sure if they would have wanted the Crafty back in exchange or not.

So, when you have a Crafty to send in, make the online RMA request (check spam folder for replies!), get your approval to return the device; put a letter right in the box with Crafty, asking for upgrade to a device that's more suited to your usage pattern. This is what worked for me.
Mighty is far and away the more robust unit.
Do it!

Kasish said:
Well after 104 hours my second crafty kinda died, goes from full to empty without anything in between, at this point i hope theyll upgrade me to the mighty...
Click to expand...
I hope so, too. See above!
Edit; looking again, it seems you may have a dead-dead battery. If this is the case, they may want money from you, depending on what country you're in. When this happened to me I was upset, but paid. I got over it about 30 minutes after I got the new Crafty in the mail. I suppose if you're 'lucky' maybe it will be considered a covered charging issue.
 
Last edited:
K

Kasish

Well-Known Member
vapviking said:
Wow, this is 3 Crafty crap-outs in a row, when claims seemed to have levelled off a little.


The flashing lites (faulty unit) will usually prompt them to ship a new unit to you. However, with a lot of hours (175 is really good) it may be suggested that you 'replace' the batteries while they have it. This sometimes leads to head-butting with them, when you pretty much know they're going to send a new one -with new batteries in it. My 2nd Crafty crapped out and I had to pay for battery ($50, now $70 I think), and further, was not allowed to upgrade at the time, but then when that one went to flashing lights they sent #3 for free. It was when #3 died that I did the upgrade.


I upgraded 10 months ago and the up charge was the listed difference in retail price between the two at the time. (I believe that's still at $60 US).
The most common time to upgrade on this deal is when Crafty has a valid warranty problem. This is why they will call it a 'warranty upgrade' on the new invoice. At one point early on, I asked for upgrade when I had no Crafty warranty claim in with them. They offered me a $100 discount towards a Mighty, if I'd like to purchase one. Not sure if they would have wanted the Crafty back in exchange or not.

So, when you have a Crafty to send in, make the online RMA request (check spam folder for replies!), get your approval to return the device; put a letter right in the box with Crafty, asking for upgrade to a device that's more suited to your usage pattern. This is what worked for me.
Mighty is far and away the more robust unit.
Do it!


I hope so, too. See above!
Edit; looking again, it seems you may have a dead-dead battery. If this is the case, they may want money from you, depending on what country you're in. When this happened to me I was upset, but paid. I got over it about 30 minutes after I got the new Crafty in the mail. I suppose if you're 'lucky' maybe it will be considered a covered charging issue.
Click to expand...
Ill have to pay for a new battery after 100 hours of use? It didnt degrade from 5 sessions to 4 to 3, it was 4 sessions per charge one day and none the other why should i pay for this:-O?
 
Kasish,
vapviking

vapviking

Old & In the Way
Kasish said:
Ill have to pay for a new battery after 100 hours of use? It didnt degrade from 5 sessions to 4 to 3, it was 4 sessions per charge one day and none the other why should i pay for this:-O?
Click to expand...
I didn't say you'd have to. I took as guess about what might happen, just as I mused that you may be covered if they think it's a charging (or other) problem. Sorry, I didn't mean to set you off with my speculations.
 
TheVaporist

TheVaporist

Man is a universe within himself
Well well well, so 4 in a row then !:science:
It seems that the Crafty is like a bamboo plant, flowering all over the world at the same time, but with death and destruction :evil:

The dealdy blinking led hit me yesterday night, in a middle of a bowl I saw him dead in my arm....WIth a smile on my face ! :D
I can know ask for an upgrade !

A littlte thought for you my second, little warranty unit born in January, with the number 404 inked on your neck, you were finally not found after 124 hours of a life full of flavor. :myday:

Rest in peace lovely crafty :rip:

Ps: The same day, my custom omnivap order was complete and sent... The ways of Jah :bowdown:
 
TheVaporist,
  • Like
Reactions: Squiby
K

Kasish

Well-Known Member
TheVaporist said:
Well well well, so 4 in a row then !:science:
It seems that the Crafty is like a bamboo plant, flowering all over the world at the same time, but with death and destruction :evil:

The dealdy blinking led hit me yesterday night, in a middle of a bowl I saw him dead in my arm....WIth a smile on my face ! :D
I can know ask for an upgrade !

A littlte thought for you my second, little warranty unit born in January, with the number 404 inked on your neck, you were finally not found after 124 hours of a life full of flavor. :myday:

Rest in peace lovely crafty :rip:

Ps: The same day, my custom omnivap order was complete and sent... The ways of Jah :bowdown:
Click to expand...
They all die around the same hour usage are u v10 aswell.?
im stuck with my grasshopper untill im made whole by snb...
 
Kasish,
TheVaporist

TheVaporist

Man is a universe within himself
Kasish said:
They all die around the same hour usage are u v10 aswell.?
im stuck with my grasshopper untill im made whole by snb...
Click to expand...

Yep, 2.10 firmware here ! 124 hours in eight month at full temp, trying to push the limit :borg:
Gonna ask innocently for a Mighty :ninja:
 
TheVaporist,
rebis

rebis

Active Member
To the people talking about device failure.

What are the usual hours and version that are associated with broken devices?
 
rebis,
B

biohacker

Well-Known Member
I think Randy at Puffitup probably has the most experience to give us the numbers on the Crafty... check out this thread....and I quote Randy:

"Repair Geek here. When a crafty comes back to our shop with a warranty issue, typically the range is 90-110 hours. That doesn't mean that crafty's all fail around that time range, however that seems around the time you start to see issues."

https://www.reddit.com/r/craftymighty/comments/4adtcw/how_long_does_the_crafty_typically_last/

And for what it's worth, I own 2 Crafty's..... one is a v2.10 with 32 hours on it without a single hiccup, and same with a v2.08 with 26 hours on it. Slightly longer heatups than when new but still serving their purposes excellently (now more than ever as i'm between homes so living out of a non-smoking hotel).

Long live the Crafty! (and my 2 Mighty's!) :nod:
 
R

rustyman

New Member
Kingly said:
This is what has happened to my Crafty, and Storz & Bickel are completely ignoring my RMA request. It's a 2 years guarantee and I bought it in September. I get the feeling they are delaying me so they can turn around and say it is out of Warranty...

Consumer law in Scotland gives me 5 years guarantee against any goods that do not conform to the contract of sale which covers manufacturer defects. This device is also only 7 months old and is not a repaired unit.

Going to email them again today, hopefully they will actually reply? that would be nice.
Click to expand...

sorry to hear that. I actually already sent it in and they actually just sent me a tracking number to return. I have also upgraded to mighty so I don't have to send it in again (hopefully) I work through the USA crafty, they been great so far
 
rustyman,
rebis

rebis

Active Member
rustyman said:
sorry to hear that. I actually already sent it in and they actually just sent me a tracking number to return. I have also upgraded to mighty so I don't have to send it in again (hopefully) I work through the USA crafty, they been great so far
Click to expand...

As a helpful poster pointed out, he needed to check his junk emails. He did this, and found an email from S&B and, all is seemingly well.
 
rebis,
  • Like
Reactions: Kasish
K

Kasish

Well-Known Member
From my experience with SNB 2 rmas best service ive dealt with, i cant even get angry about the device breaking down when the company standing behind it agrees to everything i ask from them... Ill be migrating to the Mighty forums soon:-).
 
Vaporcussion

Vaporcussion

Well-Known Member
Well, I see I'm not the only one! They were about to ship my 4th Crafty (bought Nov 2014) and now I received this email. Maybe I should get a Mighty, less problems?



We have received your device and regret to inform you that this device is faulty. This device does qualify for a warranty exchange. Due to your circumstance, we would like to offer you the option to upgrade at a reduced price. Please let us know if you would like to upgrade or would like a new unit. If you decide to upgrade, payment (if applicable) is easy with debit/credit card or PayPal. Alternately, you may call us at 510-451-1553 option 3# to make the payment.



Crafty-----> Crafty $0.00

Crafty-----> Mighty $0.00

Crafty-----> Classic Volcano $49.00

Crafty-----> Digit Volcano $99.00

Crafty-----> Plenty and Plenty Vaporization Unit $0.00


We look forward to working with you.

Thank You,

Storz & Bickel America, Inc.

1078 60th St

Oakland, CA 94608

oakland@storz-bickel.com

www.storz-bickel.com
 
You must log in or register to reply here.
Top Bottom