Recent content by Xhaka

My original Pax2 was already replaced due to the known sticky power button issue, and now the replacement unit is already failing. I also had the mouthpiece issue with my Pax1. I love the brand and have caused a number of people to purchase a Pax2, but I am wondering if it's worth trying again...

Can anyone verify if the Pax3 suffers the same "sticky power button" failure as the Pax 2? The replacement Pax2 I received in October is now worse than the one it replaced. I really don't feel like going thru the return process once again, if the Pax3 has solved the problem, I'd rather just...

Update, I received my replacement Pax2 in October. Unfortunately, this second unit is now having the exact same sticky power button issue, only faster than my original did. After issues with Pax1 and now two Pax2's, I'm not sure where to go next. I would just buy a Pax3, but the form factor is...

When I sent in my Pax2 for sticky button issues a couple months back, I had the same issue regarding communication. They originally responded quickly, but only to ask me to re-describe the problem which was already fully detailed in my original email request. Once they had the device, it took 9...

Hey guys, I noticed that the half-pack oven lid is back in stock on the Pax accessories site. I ordered one along with a couple colored flat mouthpieces. Just an FYI for those who were looking for it. Hope you all had a great Thanksgiving!

Just a follow up, I received my replacement unit this afternoon. Thanks for the help, guys. A special shout out to Ojan who is truly the ace of the operation. He simply gets things done! You all have a great weekend! Cheers J

Pm sent, thanks!

Oh well, things aren't turning out too well with my warranty claim, I am officially disappointed with Pax. They said I would have an update within 4-5 days, no problem at all with that. However, today is business day 8 of device-in-hand and nobody knows where we are at and can provide no update...

Thanks for the quick message, Ojan, I really appreciate it! This morning I did receive a message from support which included a return shipping label so things are looking good!! Thanks for all the help guys, I will be in touch!! Cheers!

Hi guys thanks for the help! I am new posting here but have read the forums for a while now. I will certainly contact Ojan in the next day or so if I cannot make any further progress. My device and serial number are definitely legit. My website request was very specific and clear that I was...

Hello! I have a Pax 1and Pax 2. I have been having the issue of the P2 sticky power button and have been trying to get warranty help which is not going well. My description of the problem via the website warranty form was extremely thorough and descriptive with multiple options for contacting...