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Recent content by JeffD

  1. J

    Discontinued The Grasshopper

    On re-read, you are correct. Still, this sucks. 6-8 weeks is a reasonable amount of time. Not 8 months. Then to get a response like that, trying to sell me a new unit, when, well, you should just send me one of those new units, free of charge, if you can't complete the repair of my unit in a...
  2. J

    Discontinued The Grasshopper

    Here was my message. We are sorry it has taken so long for your warranty to be completed. The recent fire has caused some setbacks, and we are doing everything we can to reach a quick resolution for your warranty request. We have two options for you at this time. You are welcome to choose...
  3. J

    Discontinued The Grasshopper

    Mine was received by Hopper in July 2019. Multiple promises of return, and nothing, since then. They even messaged me that it had been shipped, before the fire, and nothing arrived. Most recently they asked for a "contribution" In order to get a replacement in 90 days: "...if you can...
  4. J

    Discontinued The Grasshopper

    Well, myself! They have consistently given me the run around and lied about my wwrranty, telling me it had been shipped, before the fire, and.... Never received anything, nor have they responded to my follow-up. When I complained, in this thread previously, another forum member said he had...
  5. J

    Discontinued The Grasshopper

    I have no choice but to be patient, unless a class action lawsuits is filed. I just want to make sure that anyone who buys a grasshopper vape knows that the warranty either won't be honored, or could take many months or years to be honored.
  6. J

    Discontinued The Grasshopper

    I've been without a vape since July, awaiting a warranty repair. I've pretty much given up hope they will ever fix and return it. Very sad about my purchase.
  7. J

    Discontinued The Grasshopper

    Thanks for the dynavap tip- I'd never heard of them, and ordered one.
  8. J

    Discontinued The Grasshopper

    Better Business Bureau complaints: https://www.bbb.org/us/co/boulder/profile/online-retailer/grasshopper-labs-llc-0885-90245195/complaints I don't think we'll ever get our units back. I've emailed and replied on the warranty board, trying to get my tracking number for the "shipped out" unit...
  9. J

    Discontinued The Grasshopper

    Nope, no tracking number- just an email, and this message via their warranty page: ----- John (Hopper Labs) Nov. 11, 2019, 7:42 p.m. The unit shipped out today. ----- I am really despairing I purchased originally. I ONLY purchased because of the warranty, and I never would have thought that...
  10. J

    Discontinued The Grasshopper

    Well, after waiting for months for warranty, and many messages going back and forth, you emailed me that my warranty unit had "shipped out today", on November 11th. I fully expect to receive my unit, though I've been waiting 8 days, and still nothing.
  11. J

    Discontinued The Grasshopper

    I keep hearing how the warranty times are lower, but, here I am at 5 months as of today, and have gotten nothing but run around. Every time I enquire, I just get responses like "checking on it". What gives? Warranty case 39099823. I don't normally start bad mouthing companies online until...
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