Recent content by dood44

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    Discontinued Haze Square

    is there a video or tutorial for how to replace the battery? Thanks!
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    Discontinued Haze Square

    When I start up my square pro, it buzzes twice and shuts down. Anyone who can help?
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    Discontinued Haze Square

    Hi everyone: I just got my base replaced again (the ceramic oven was broken). Haze gave me a completely new one because they're amazing like that. When I got it back, the heating coil would start up but then it would fade off and seemed to stop heating. I got some advice from Haze and it...
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    Discontinued Haze Square

    Thanks! They've been amazing. I'm waiting on tenterhooks for Baby to come home!
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    Discontinued Haze Square

    You are the absolute best.
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    Discontinued Haze Square

    Oh that's good to know! I wasn't complaining about the broken ceramic since I cracked it myself when trying to get the original heating coil loose. It was totally my fault. I do wish, though, there was a way I could get and replace it myself. I have not one single complaint with the customer...
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    Discontinued Haze Square

    I did get a brand new base. However, the heating coil died and would NOT light up so I replaced that first. The ceramic is broken because it cracked in two places, though it still fits tightly. After reshaping the coil, everything seems to be fine now. I'm still too scared to try to update...
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    Discontinued Haze Square

    You were right, Dj. I looked it up on the web and nothing described it, but I finally got the app to read my device and the battery was almost empty. Now if I can just get the heating coil properly situated I'll be in good shape. Do I need to worry if the ceramic casing around the coil is...
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    Discontinued Haze Square

    Okay, here's one for you all. I just got my baby back because the base died when I tried to update the firmware. Before that, it was a problem with the heating coil. NOW, the light on the start button lit up twice in succession and then turned itself off. WTF???
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    Discontinued Haze Square

    Hi everyone: I absolutely love Haze's customer service. I just got my baby back....a week earlier than I expected...and they completely replace the base. My unit had died a sad death when I tried to update the software and wouldn't even turn on. They are so responsive and always so pleasant...
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    Discontinued Haze Square

    Yes, I went ahead and contacted Haze. I just got mine back from repair! And now I've murdered it, just after school has started. I neeeeed it :-) I've only had great customer service from them so I'm already a huge fan :-)
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    Discontinued Haze Square

    Thank you for the response. I'm an old woman, so can you tell me how I check the formatting on the flash drive? Never mind. I found the instructions. Again, I really appreciate your reply. Everyone on this forum has been so helpful! Spoke too soon. It still won't start.
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    Discontinued Haze Square

    Haze and fellow hazers: I have a problem. I just tried to update my firmware and carefully followed the instructions on the Haze site. Downloaded the firmware onto a USB, bought a C adapter, plugged it in and held all the buttons down. The app is saying the firmware was NOT updated and now...
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    Discontinued Haze Square

    This happens to me, too. Sometimes, I literally have to take a tamping tool and shove the button to get it to turn. Nothing seems to be impeding the mechanism.
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    Discontinued Haze Square

    I'VE GOT MY BABY BACK! My heating coil wouldn't heat so I sent it back for repair. I figured it would be another two weeks before I saw it again but today, there it was. I can't say enough how great the customer service is. They sent me back a whole new base and it's working just fine...
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