Discontinued The Firefly Vaporizer

[fernand]

Yes vapor is better than smoke, burning just destroys the goodies. And you don't need thick clouds of smoke-like vapor, because the actives are transparent.

Personally I don't bother roasting the ABV, the stuff that comes off last, that boils at highest temp, is mainly just good for sleep. The pain-relieving effects depend on the strain more than temp. If they're there, they vaporize into the lungs way before reaching the roasting temps. Check it out for yourself, go by effects not by how completely you can lay the nugs to carbonized waste, or how much you can reduce visibility in your surroundings. Cannabinoid vapor is transparent, at most little droplets in a mist.

 

[mitchgo61]

@grokit

Cheers for that, car charger should do the job, don't suppose I'll need more than that & a spare battery- mildly concerned over the battery issues people are having with the FF, how long before they start playing up?

If your batteries are operating correctly you should be able to go four-six months of heavy usage before you see a noticeable degradation in charge life. (That's assuming you have at least two...you will probably get 450-500 charge cycles before you notice anything.)

I probably shouldn't assume our respective definitions of "heavy usage" are comparable.

 

[grokit]

@grokit

Cheers for that, car charger should do the job, don't suppose I'll need more than that & a spare battery-mildly concerned over the battery issues people are having with the FF, how long before they start playing up?

The battery issue seems to be a recent phenomenon. Mine is an early ff, got it with a spare battery and charger and my batteries are holding up fine. But while my ff gets regular use, it's far from a daily driver. So really I have no idea, seems there's some bad batteries out there now it may be a crapshoot for a while.

The good news is the warranty service on these has (reportedly) been outstanding from day one

 

[keshghi]

Really disappointed with customer service. Paid almost $300 for this unit less than 2 months before the molding that seals the window to the lids came right off making the thing worthless since it's no longer airtight. I contacted the company, confident that they would take care of me because of all the great things I've heard. What I got back was a response telling me that this can happen, especially when dropped, and that I should purchase a new lid from their site which costs at least $42 with shipping. I find it insulting that they'd insinuate I'd dropped the unit, and more so that they would tell me to spend more money on a product that I'd just spend close to $300 on just a month and change prior. When I mentioned to Brooke, the customer service agent that this should be covered by the warrantee, she told me that although the unit is covered for 5 years, the lid is not! I find that pretty ridiculous. I've cleaned my firefly with the tools given regularly as they tell you too, and I imagine that they should let you know that this problem can happen, since they seem to know about it being a problem. After enjoying the product for a short time I feel pretty ripped off having to pay $43 and having it be out of commission for this long after using it just a handful of times. Very disappointed... Customer service that merely says " i understand your frustration, but you have no choice but to spend more money" is not very helpful!

 

[mitchgo61]

I

Really disappointed with customer service. Paid almost $300 for this unit less than 2 months before the molding that seals the window to the lids came right off making the thing worthless since it's no longer airtight. I contacted the company, confident that they would take care of me because of all the great things I've heard. What I got back was a response telling me that this can happen, especially when dropped, and that I should purchase a new lid from their site which costs at least $42 with shipping. I find it insulting that they'd insinuate I'd dropped the unit, and more so that they would tell me to spend more money on a product that I'd just spend close to $300 on just a month and change prior. When I mentioned to Brooke, the customer service agent that this should be covered by the warrantee, she told me that although the unit is covered for 5 years, the lid is not! I find that pretty ridiculous. I've cleaned my firefly with the tools given regularly as they tell you too, and I imagine that they should let you know that this problem can happen, since they seem to know about it being a problem. After enjoying the product for a short time I feel pretty ripped off having to pay $43 and having it be out of commission for this long after using it just a handful of times. Very disappointed... Customer service that merely says " i understand your frustration, but you have no choice but to spend more money" is not very helpful!

This doesn't sound like any interaction I've ever had with them. You have every right to be upset.

If I were you, I would do the following. Call them back, and re-explain the problem. Say the following...

"I know the lid may not be technically covered...but I bought your product in good faith, largely based on reports of great customer service. In under 60 days, the lid failed. It was obviously faulty. It's unreasonable of you to ask me to eat the cost of a new lid and shipping when you sent me a faulty product. I think it's entirely your responsibility to send me a new, correctly-functioning lid, at your expense. All I did was trust your product and service, and you sent me a bad lid. It seems reasonable that you make this right on your end, as I have done nothing to void the warranty or damage the product."

If they still argue, ask politely to speak with their supervisor. I'm guessing if you are firm but polite, they will realize you are owed a new lid at their expense.

Good luck, let us know what happens.

EDIT: I just read the warranty carefully. I see no exclusions regarding the lid. Looks like it's covered. Don't let FF off the hook on this one...they owe you a new lid.

http://www.thefirefly.com/skin/frontend/default/virtualforce/doc/firefly_warranty.pdf

 

[rendar1970]

Update on my Firefly

So contacted Vapeworld, was sent a new battery free of charge very quickly (told I can keep the original too). They said if I have the same issue with the new battery, my unit might be defective and they will replace it. So pretty happy with their service.

So threw in the new battery and charged it. Took 43 minutes to charge. So I was pretty excited. Went out for a session, died in the middle of the 5th draw. I usually take 3 draws, open and stir, repeat. The first time I stirred all my material was the color of coffee, no green left, barely any brown. On the next 2 draws it tasted like I was smoking a normal tobacco cigarette. Pretty sure the heater/oven/element on mine is out of spec. With how quickly my material turns black (and Ive tried a couple different herbs, even some of my friends) and the fact that by draw 4 im tasting smoke not vapor, I have to be close to combustion in very very quick time.

So about to email vapeworld again and see what they say.

 

[vapefan333]

I got one of these about 2 months ago and I've been extremely happy with my purchase ever since. Great product. Putting a second screen on top of the weed is essential, though. And you do have to get a feel for it, its possible to get the bowl burning if you pulse the button too much. But the taste is amazing and its fast and efficient and the engineering is very nice.

 

[Mr Angry]

@vapefan333, do you find the screen on top of the bowl eliminates small bits coming through entirely? I only get bits if I take harder tokes but it'd be nice to hit it a bit harder without filling my mouth with bits...

 

[vapefan333]

@vapefan333, do you find the screen on top of the bowl eliminates small bits coming through entirely? I only get bits if I take harder tokes but it'd be nice to hit it a bit harder without filling my mouth with bits...

Yep gets rid of them completely.

 

[hoptimum]

@vapefan333, do you find the screen on top of the bowl eliminates small bits coming through entirely? I only get bits if I take harder tokes but it'd be nice to hit it a bit harder without filling my mouth with bits...

How fine is your grind? With a fluffy, as opposed to very fine grind, I don't get any of those little bits. In fact the puck in the bowl seems to bond together, almost like the coffee puck from an espresso machine.

 

[fernand]

Whoa, @rendar1970, sorry to hear that. No, it should not carbonize or even roast that easily. It sounds like the resistance of the heater is below spec. That would overheat the herb AND drain the battery faster. If it was mine I'd glance inside, because it could be something silly and easy to correct, like the coil touching the frame. But the simple way is to call them, explain what's happening and ask politely for a complete replacement unit. You'll get there.

 

[Mr Angry]

How fine is your grind? With a fluffy, as opposed to very fine grind, I don't get any of those little bits. In fact the puck in the bowl seems to bond together, almost like the coffee puck from an espresso machine.

I use a space case grinder, doesn't happen on first few hits, only once my herb is browning off. Tend to hit it hard for 2 or 3 then take it slower once the best is done to avoid the bits. Using a haze hybrid at the mo so not that resinous, probably less of an issue with blue cheese which seems to be everywhere round here at the minute

 

[grokit]

Really disappointed with customer service.

Was this the manufacturer or a retailer?

 

[mitchgo61]

Was this the manufacturer or a retailer?

Jeez I didn't even think to ask him. I just assumed it was FF. But it doesn't seem like their MO, does it?

I use a space case grinder, doesn't happen on first few hits, only once my herb is browning off. Tend to hit it hard for 2 or 3 then take it slower once the best is done to avoid the bits. Using a haze hybrid at the mo so not that resinous, probably less of an issue with blue cheese which seems to be everywhere round here at the minute

I experience the same thing, Mr Angry. The material gets more ground in later stages. Try just a coarse finger grind or no grind at all, and break it up as you go, while you stir. Try a top screen towards the end, as the material gets finer. It'll also raise the heat a little and aid in extraction in the final hits.

 

[ataxian]

Was this the manufacturer or a retailer?

GSC + Paris OG + KIEF

 

[fernand]

The Kief part, I dunno, kinda flighty, but the others should give solid customer service ...


Oh, and guys, a lot of people are happy NOT grinding the herb at all.

But one application that would still call for the grinder
would be an assembly built in the borosilibowl as:
a little nest of finely ground buds
in an outer shell of intact sugar leaf, and
in the center a juicy dab of Alaskan Thunderfuck wax.

The dab should help keep the salad in place.

 

[podizzle3000]

Hello All.

I have a second firefly battery and external charger. My second battery seems like a dud? it charges to 8.25V (measured on DMM) but when i use it the light turns flashing red 3/4 through my first hit. which oddly enough is usually a good hit.

Im thinking maybe i can manually fully discharge it to bring it back to life. any ideas?

edit: well i turned it off and let it sit for 5 minutes and got two full hits no problem. maybe the problem resolved itself

 

[HellsWindStaff]

Hello All.

I have a second firefly battery and external charger. My second battery seems like a dud? it charges to 8.25V (measured on DMM) but when i use it the light turns flashing red 3/4 through my first hit. which oddly enough is usually a good hit.

Im thinking maybe i can manually fully discharge it to bring it back to life. any ideas?

edit: well i turned it off and let it sit for 5 minutes and got two full hits no problem. maybe the problem resolved itself

Your battery/unit may be just cold, I find mine gets cold quick even in my apartment.

For instance, yesterday I used it, set it down, few hours later picked it up, tried using it, immediate red after hitting button. But I only vaped one bowl...

It was cold to touch though. I turned it on and off and tried hitting it for about 3 min til it got warm again. Vaped the whole bowl fine at that point and another to boot

 

[mitchgo61]

Your battery/unit may be just cold, I find mine gets cold quick even in my apartment.

For instance, yesterday I used it, set it down, few hours later picked it up, tried using it, immediate red after hitting button. But I only vaped one bowl...

It was cold to touch though. I turned it on and off and tried hitting it for about 3 min til it got warm again. Vaped the whole bowl fine at that point and another to boot

This seems to be rather common lately: the false red on a fresh charge. Try toggling off and back on again...that always works on my devices. I've seen this on my last three FFs, pretty consistently, within the first month of use.

 

[hafalump]

Keep the unit and batts warm, I put my just used FF under my cat, she loves,it and it's toasty when I need it.

 

[podizzle3000]

unfortunately those 3 hits is all i got out of it before the battery died. checking the voltage now. 7.87.... seems like it should be good for at least 3 more hits imo. my other battery dies at 7.61

 

[malanbalan]

This seems to be rather common lately: the false red on a fresh charge. Try toggling off and back on again...that always works on my devices. I've seen this on my last three FFs, pretty consistently, within the first month of use.

What does it mean consistently, within the first month of use. Does it solve by itself after a time?

Hello. Just got a ff and well never had a vape and I can not compare it to others I like it and I do not know why some say it is hard to use. You learn to use it in the first day or so.

However I am getting a red flashing light with few pushes maybe 8 the first time I used it. Next time maybe 12 but I dont think I can get 24 in the days I have had it (3). Vapeworld sent me another batt yesterday, but now I noticed that if i toggle the swith I get a green light snd can use it again I got at least 3 and the light was still green so I do mot know how many I could get. Is my unit deffective?
I also think the battery charges in less than 45 min in some opoortunities

 

[mitchgo61]

What does it mean consistently, within the first month of use. Does it solve by itself after a time?

Hello. Just got a ff and well never had a vape and I can not compare it to others I like it and I do not know why some say it is hard to use. You learn to use it in the first day or so.

However I am getting a red flashing light with few pushes maybe 8 the first time I used it. Next time maybe 12 but I dont think I can get 24 in the days I have had it (3). Vapeworld sent me another batt yesterday, but now I noticed that if i toggle the swith I get a green light snd can use it again I got at least 3 and the light was still green so I do mot know how many I could get. Is my unit deffective?
I also think the battery charges in less than 45 min in some opoortunities

What I mean is I have seen this "false red" issue on the last three FFs I've had...it's consistent that they all do this. Will it solve itself? I don't know. It hasn't, so far, on my two current FFs, though I notice it's been happening a little less frequently so maybe it'll resolve. Whether this makes your FF (or mine) defective...it's too soon to tell, but if you can get it to work by toggling the switch off and on, as I have, it seems to function perfectly well.

Glad you are otherwise enjoying your FF experience. It sounds like everyone has had pretty good warranty service experience with VapeWorld so I wouldn't worry about the light issue just yet. Welcome to FC and definitely let us know how you get on with your Firefly. I'm curious to see how this light issue plays out for all of us.

 

[Mr Angry]

I'm getting good charge out of my unit; at least 3 bowls before recharge required. However mine switches to the yellow overheat light every bowl if I go for frequent long hits- is this normal & do I just need to ease up on the frequency of hits? Unit gets pretty hot pretty easy though...

 

[Jack Sprat]

From reading the forums it seems to me that the FF has a higher failure rate than other vapes in it's price range. Of course this could be due to more people on FC having one.

That being said, is there any official word from FF on the host of battery issues (poor battery life, good batteries dying after a few months, battery status lights not reading correctly, etc) and the combustion issues that some were having? Any idea if they are redesigning the battery or is it simply a case of them sending out new ones to those who complain about the issue?