Purchase pre - order date 3/10/14
Kevin (5/23/14): Just wondering if there were any updates?
Support (5/23/14): Thanks for reaching out. I've got both good news and bad news. Good news: Mechanical pieces are back from production and look gorgeous. Some minor tweaks are going back and forth, but everything came back nicely for the most part. Bad news: One of our many component suppliers tragically lost their founder and CEO to a heart attack. We feel terrible about the situation but can't do much. It has caused them some delays, and thus, caused us delays as well. We've sourced alternate suppliers and are currently in the process of having them quote the component for us, but it will take some time to bring them up to speed, as the piece is fairly complicated. Lead times have started to come back to us, and once we've reviewed all the proposals, we'll send another update email so you have the latest info about how long it will take. Please feel welcome to reach out with any other questions or comments. We're here for you. Best regards, Jason
Kevin (5/24/14): So when do you expect shipment?
Support (5/27/14): Hey Kevin, Once we've reviewed all the proposals from alternate suppliers, we'll have a more concrete answer for you. They need time to quote out the piece with their own engineering teams and subcontractors.
Kevin (6/20/14): When do you expect shipments now? Still have never seen a single newsletter.
Support (6/26/14): Hey Kevin, We selected a new supplier and have them working on the part. They estimated 6-8 weeks to produce volume, followed by certification. We'll receive samples earlier than that for testing though, and if testing goes well, we might begin shipping units early using their samples. It will depend on how well they meet their deadline and how well they perform in testing. We're sending another update email this week, please let us know if you don't receive it so we can troubleshoot the problem.
Kevin (8/2/14) Any updates? I never got the update email.
Support (8/4/14): Kevin, You didn't receive it? That's odd, sorry about that. We'll look into it. I've included a copy below for your convenience. <NEWSLETTER>
Kevin (8/4/14): When are products shipping?
Support (8/6/14): Once our missing component is government certified so it's nice and legal. Per the update email, our supplier is currently working on fabricating samples at which point they'll begin certification and testing. To clarify for you, our first supplier's part did not pass inspection, so we have an alternate supplier re-creating it for us. That was the primary cause for our delay.
Kevin (9/11/14): Can I have an update please?
Support (9/12/14): Kevin, Thanks for reaching out. Delivery is on a rolling first come basis, and dependent on our suppliers and subsequently their suppliers. We'll be sure to let you know your shipment status as component samples are received and certified. Estimates are based on the timeliness of multiple layers of supply. Given the delays we've experienced, we don't want to quote a timeline on the good faith of 3rd parties and have you be disappointed if they are late delivering to us.
Kevin (10/14/14): Can I have an update please?
Support (10/16/14): We are working with our current supplier to ensure a smooth transition to their facilities after our previous supplier was not able to fulfill their obligations. We will likely include a timeline in our next email update, but will wait to send that until we have confirmation that the timeline will be met. We don't want to provide misinformation, even if it's unintentional. We apologize for the extended delay, and will continue to send email updates as each milestone is reached, as well as provide you a tracking # when your order ships. We hope you understand why we're being cautious. If you prefer not to wait, we certainly understand given the delays, and are happy to furnish you a refund. We will continue to send email updates as we work with suppliers to reach production milestones, and in addition to a general shipping update, you'll receive a tracking # when your order ships. Let us know if you have any questions, and have a wonderful day
Kevin (10/17/14): I have never received en email update unless I have asked for one.
Kevin (10/29/14): I would like an update please.
Kevin (11/3/14): I would like an update please.
Support (11/14/14): Hello Kevin, We have completed our transition to our new supplier's facilities and they are fully underway producing samples for testing, followed by certification. The other outstanding issue was the lead time on pieces that our new supplier uses to produce our component. Fortunately, it looks like the supplier has been able to resolve this with their supplier, and secure sufficient component quantities. We have an update planned once we receive all samples, but will wait to send it until all items are received and tested to ensure the accuracy of our update.
Kevin (11/19/14): I would like an update please.
Kevin (11/26/14): I would like an update pleae.
Support (11/27/14): Hi Kevin, Thanks for reaching out. First article samples from our new supplier have been manufactured and are beginning the testing and certification process. We will be testing both mechanical and electrical properties to ensure safety and reliability, while an independent testing center performs their own certification so as to comply with international law. Once components are certified and inventory is stocked, we will send another official update and provide tracking #'s as each Spyre ships.
Kevin (12/14/14): I would like an update please.
Kevin (12/17/14): I would like an update please.
Support (12/18/14): Hi Kevin, First article samples from our supplier have arrived and are undergoing the testing and certification process. We will send an official update once components are certified and inventory is stocked. If you prefer not to wait, your payment card can be credited upon request. Let us know if you have any other questions, and have a wonderful day.
Kevin (12/18/14): You have been saying that for months. What has changed? I don't want a blanket response. I'm pissed!
Support (12/18/14): We apologize, and are sincerely sorry you're upset. That is certainly not our intent. It is not legal for us to ship product until components are properly certified. It is not a simple process, but good progress is being made. Would you like us to credit your card?
Kevin (12/19/14): What is the estimated availability to ship on these units?
Support (12/22/14): Hello Kevin, We're taking delivery of 2nd rev components from our new supplier next week. Since things have been going well with components from that supplier, which was the primary hold up, we're circling around to our other suppliers to bring them back online and set a production schedule for post Chinese New Year.
Kevin (1/19/15): Can I have an update please?
Kevin (1/22/15): So does that mean after february 19 that your suppliers could potentially be making units that are going to be shipped out soon after being manufactured?
Kevin (1/24/15): Hey gang! How's it going over there?
Support (1/26/15): Chinese New Year vacation for commercial factories runs from Feb 14th - 28th. We'll be doing pilot assembly in the US, so after CNY we'll have the suppliers execute change orders and shoot plastic for the US build. It won't be an immediate turnaround but expected to be in Q2.
Kevin (1/26/15): Ok sounds good.
Kevin (3/7/15): Heyyyyyy gannngggggg!!!!!!!!! How's it going over there? Can I have an update on what is going on over there gang? - GANG
Kevin (3/11/15): Can I have an update please gang?
Kevin (3/12/15): gang?
Kevin (3/14/15): Gang gang
Kevin (3/14/15): I would like an update please.
Kevin (3/16/15): Update, I would like, please. Gang!
Support (3/16/15): Shipments are estimated around late Q2.
Kevin (3/16/15): That's it?
Kevin (3/16/15): Does that mean july?
Kevin (3/26/15): Can I have an update please?
Kevin (3/30/15): GANG!
Kevin (5/11/15): Can I have an update please?
Kevin (5/13/15): Can I have an update please?
Kevin (5/25/15): Can I have an update please?
Support (5/27/15): Shipments are estimated around late Q2 and Q3, depending on your place in the order queue.
Kevin (5/27/15): Could you be more specific? What is going on in the development process?
Kevin (6/19/15) Hey GANG! Could I have an update, please? What is going on in the development process?
Kevin (6/29/15): Can I have an update?
Kevin (7/17/15): I want an update of what is going on.
Kevin (7/20/15): I want an update of what is going on.
Kevin (7/21/15): I'm going to contact the better business bureau if I don't hear back soon with an update of what is going on.
Kevin (10/15/15): Is there any chance of ever getting an update from you people?
Support (10/16/15): Apologies for the delay, this email is not regularly checked. There is not a major update right now, as we continue to work to streamline the previously mentioned touch sensors and bluetooth functionality.
Kevin (10/25/15): When are shipments expected now?
Kevin (11/6/15): Is there any change of a shipment in the year 2015?
Kevin(11/21/15): still waiting on a response as usual
I am not satisfied with what has happened with this company. I feel that I was led on to how great this device is and how soon it would be available. I will update this post when, if ever, I receive another email from uptoke support.
$300 is very steep, but possibly worth it if this thing does everything it says.
