Discontinued VapeXhale Cloud

webb

Level 100 Lurker
Last night I filled a ticket and already heard back fron Ben. So far CS has been as professional as possible for me.
 
webb,
I think maybe it was due to the holidays and a one man army type thing as I had a similar experience. In fact, IME email has been the worst way to contact the team (0/5 emails answered), same with voicemail,....best is a support ticket.

The important thing is that VX came through in the end!!! :)

I've called and been told dates and times with no follow up.
Right after I wrote on here; I got my invoice...
Funny, huh?
Aparently, even with all their customers, they only have one guy working the emails and such. WOW.

I was given a "protection against fraud" excuse for why they advertise their product all over the shipping label.
Whatever the reason; I think they should change it to VXC or something besides "VAPOR" on the box IMO.
 
Rottweiler1080z,

Slightly Medicated

(SliM) Iron Lungs
I am kind of surprised no one noticed we had been for sale up on EZvapes. It has been up there for a couple weeks now. :) Oldibutgoodie has some great observations about the state of things.
 
Slightly Medicated,

SD_haze

Well-Known Member
I am kind of surprised no one noticed we had been for sale up on EZvapes. It has been up there for a couple weeks now. :) Oldibutgoodie has some great observations about the state of things.
Vaaary interesting. Looks like it is only on sale there with no hydratube.
Also categorized under "whip vaporizers" :doh:

It does mention upgrading to a hydracirc but there's no link or info on where you would get it.

On the plus side, VXC was charging me about $10 for shipping and on EZvapes it is free.
For two more plusses, you get a free 4pc grinder & free writable jar from ordering there too.

:tup:
 
SD_haze,

Troi

Well-Known Member
Vaaary interesting. Looks like it is only on sale there with no hydratube.
Also categorized under "whip vaporizers" :doh:

It does mention upgrading to a hydracirc but there's no link or info on where you would get it.

On the plus side, VXC was charging me about $10 for shipping and on EZvapes it is free.
For two more plusses, you get a free 4pc grinder & free writable jar from ordering there too.

:tup:


They are currently sold out of tubes but I know they will have more soon!
 
Troi,

jambandphan03

in flavor country
Playing around with my new 60t :D Just got some bracelets, black and glow in dark...

zqIvv.jpg


 

ej2389

Member
I've called and been told dates and times with no follow up.
Right after I wrote on here; I got my invoice...
Funny, huh?
Aparently, even with all their customers, they only have one guy working the emails and such. WOW.

I was given a "protection against fraud" excuse for why they advertise their product all over the shipping label.
Whatever the reason; I think they should change it to VXC or something besides "VAPOR" on the box IMO.
Ya but I guess we gotta give them a break since they are just starting out, probably low budget. That does seem like a reasonable suggestion to change to VXC on the packing label though.
 

mvapes

Scratchin' Glass!
Accessory Maker
IMO Troi's passing remark here is HUGE.

This means that VXL is beginning its move into "indirect" sales channels. Until recently, like most start-ups VXL solely used a "direct" sales model, i.e., it's online store. The differences are very significant and IMO this move has major implications for us as VXL customers.

In short, using distributors/retailers typically means a variable-cost model which is (after certain front-loaded costs) largely self-funding and becomes more advantageous as sales increase. On the marketing/sales side, channel partners provide incremental market reach. As a result the manufacturer can achieve compound growth in volume while increasing profitability.

And indirect can also be enormously important if not an imperative, for doing business in some parts of the world. The nature of a product and import/distribution/financial requirements can make it too expensive, and in some cases just infeasible, to sell direct into some countries. And then there are the major challenges of localization and market reach. International distributors can solve these problems.

Going indirect does create a whole new set of operating requirements for the manufacturer, which are far from trivial. Distributors/retailers have a lot of skin in the game. If the manufacturer messes up and somehow hurts the channel partner(s), the partner(s) can potentially do some real damage to the manufacturer. This is another reason why start-ups get the direct model working right before moving into channels (and why sometimes the move is done in steps).

IMO the fact that VXL is moving into channels suggests that VXL has reached a very important milestone in its product and operating maturity. It also indicates that VXL has achieved a volume level and market position which is now solid enough to support making the investments required to build and support channels, and to capitalize on that.

IME it follows then that, especially if VXL continues with its strategy of revenue reinvestment, we likely will see some big changes at VXL before too long. There will (slowly) be distributors to purchase and receive support from, which some will prefer. The user base will grow significantly beyond fc.com members (it probably already has). The biggest effect though will be the additional funding for more product R&D, both improving on the Cloud itself and adding new offerings to the Cloud ecosystem - more to choose from for us and greater value for our $$$. And with that, also more investment protection.

IMO, this is a really big step. Congratulations, VXL. :clap:

The branding process is complete - by partnering with external retailers is a real threat to other manufacturers. Most vapes sold in LHS's as well as online retailers success is based totally on popularity. Most, outside of our clique have little to no understanding of vaporization. As proactive in the community as the VXL team is its only a matter of time before retailers are preaching the way of the cloud. Congrats to you guys for making it to an entirely new revenue level. Welcome to the big-time!
 

VaporEyes

Vaporization Aficionado
Accessory Maker
Would you guys say the Cloud is a log vape on steroids?

Don't own a cloud myself(hope to in the future) but I'd say that isn't a proper comparison. Log vapes primary purpose(seemingly) is conservation and small load size. They also aren't know(as far as I see) for their visible vapor production. I'd say a more proper descriptor is "handheld volcano".
 
VaporEyes,
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mvapes

Scratchin' Glass!
Accessory Maker
Would you guys say the Cloud is a log vape on steroids?

I could see why the comparison is valid - people tend to leave their clouds on for prolonged periods of time as with a log vape which I left 24/7 and log vapes are very heavy hitters! I had a UD that would knock your socks off and I am still waitlisted for a Hi. So IMO - I think the cloud could be like the Iron Man of Logs! :rockon:

***edit***and both are easily adapted to water.
 

vape4life

Banned for life
Don't own a cloud myself(hope to in the future) but I'd say that isn't a proper comparison. Log vapes primary purpose(seemingly) is conservation and small load size. They also aren't know(as far as I see) for their visible vapor production. I'd say a more proper descriptor is "handheld volcano".

The Cloud is extremely efficient and has the ability to conserve with small load sizes. Just crank up the heat to 3:00+ on the dial, and just put a teeny pinch in the ELB and you will get excellent extraction and very nice vapour production.

Oh yeah, log vapes can not only produce visible vapour, but monster sized clouds!
 
vape4life,

VaporEyes

Vaporization Aficionado
Accessory Maker
The Cloud is extremely efficient and has the ability to conserve with small load sizes. Just crank up the heat to 3:00+ on the dial, and just put a teeny pinch in the ELB and you will get excellent extraction and very nice vapour production.

Oh yeah, log vapes can not only produce visible vapour, but monster sized clouds!

If my post came off as uninformed... it is. As I had said, I've yet to try the VXL(my statement is based purely on observation). Being the only vaporizer user within your group of friends(possibly area too) makes it rather hard to try them all out :cry:.
 
VaporEyes,

t-dub

Vapor Sloth
Yes, I power cycle mine all the time as well, I was wishing that I didn't have to reset it . . .

Which reminds me . . . :rolleyes:
 
t-dub,

vape4life

Banned for life
I love that the timer on my Cloud is 90 mins, but i'd still prefer 2-3 hours. I always get a little annoyed when I see the red/green lights flashing and I have to wait for a heat up...and as you know the Cloud runs better after it's been heating for a while. But I suppose it's all good for its longevity in the end.
 
vape4life,

green2brown

Well-Known Member
My second unit just died - one month old and, having replaced an ~11 month old unit previously, out of warranty. Looks like it's time to find a new desktop. I'll revisit the Cloud in a year or so when these kinks have been worked out. But being a medicinal user who heavily relies upon vaporization to make it through the day, the last thing I need in my life is a vaporizer that I have to legitimately worry about dying randomly like it has now done twice. It's been an amazing year with the Cloud, but it'll be an even more amazing year when I can get a vape in hand that I can count on.
 
green2brown,
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VaporEyes

Vaporization Aficionado
Accessory Maker
My second unit just died - one month old and, having replaced an ~11 month old unit previously, out of warranty. Looks like it's time to find a new desktop. I'll revisit the Cloud in a year or so when these kinks have been worked out. But being a medicinal user who heavily relies upon vaporization to make it through the day, the last thing I need in my life is a vaporizer that I have to legitimately worry about dying randomly like it has now done twice. It's been an amazing year with the Cloud, but it'll be an even more amazing year when I can get a vape in hand that I can count on.

Sorry to hear that. Have you looked into the LSV(life saber vaporizer) by 7th Floor by chance? You can use direct draw or run it through a water pipe with the adapter. It will also produce large clouds if that's your thing.
 
VaporEyes,

shredhead

Specialist
The Cloud is extremely efficient and has the ability to conserve with small load sizes. Just crank up the heat to 3:00+ on the dial, and just put a teeny pinch in the ELB and you will get excellent extraction and very nice vapour production.

Oh yeah, log vapes can not only produce visible vapour, but monster sized clouds!
Yep! I use the cloud on max and put UD sized bowls in the ELBs. Perfect browning every time. Never combusts. Bowl is done in one hit, but you can do 2 small hits as well. My UD is about the same, just different taste and not as even of extraction. Cloud is extraction king
 
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