List of Online Sellers/Stores to Avoid

[mmenzie]

Read through this thread and saw no mention of GotVape. i think they should be on the list of retailers to avoid... just MHO.

Mod note: You should state why, from personal experience, rather than to make a blanket statement without substantiaton.

 

[Frederick McGuire]

Well, I was watching the PuffIt thread when a couple of GotVape employees came on pretending to be regular members, trying to talk up GV's customer service etc.

It's obviously not scamming level dodgeyness, but it's enough for me to not want to give them my money...

 

[aesthyrian]

Read through this thread and saw no mention of GotVape. i think they should be on the list of retailers to avoid... just MHO.

Mod note: You should state why, from personal experience, rather than to make a blanket statement without substantiaton.

I can second this but with an actual experience. My girlfriend needed a new glass heater cover for some Chinese vape she had(iVape..) and gotvape was the only site that carried that piece. They showed it in stock and so I went ahead and ordered the replacement. About two weeks later and I still had not received it so i e-mailed them and found out that the piece was not in stock, they had never notified me of this and it still said in stock on their website. I have no idea how long they planned to keep my money and if they ever had any intentions of refunding me had I not contacted them. I was able to receive a refund to my credit card but the whole experience was just shady and not professional.

 

[diebodie]

Any word on vapeusa? They have the black DBV for 70$ cheaper than the official website.. IMO that's worth the shorter warranty.

 

[lreindl]

Warning regarding a company under the name Pacific Glass Gallery. I purchased a 14mm Highly Educated v3 nail from them on December 26th for $75.54, and I ended up buying my DG Fritted Disc the next day on a whim along with an 18mm nail. So after about 5 emails to the company with no reply, after posting on their "Comments" section, after searching high and low for a physical address or phone number, I haven't heard a single thing from the company yet about a refund. Not too thrilled.
https://www.pacificglassgallery.com/

 

[TheDudeNextDoor]

Please forgive the double post. On reflection, I decided my full description might discourage reading (too many words!! lol). Here is a summarized version of my experience with Molino Glass:


1. Bought a bubbler for $79 and paid $15 shipping, delivery promised "to your door in 1-2 weeks." This was an in-stock product, not a custom job.

2. Waited a week and emailed, was told bubbler was in processing and would ship soon.

3. Waited another two weeks and emailed again, was told "we've been busy" and the bubbler would ship soon.

4. I asked for a refund on my shipping charges since it had been three weeks at this point and they had not even shipped nor given me any reason for delay besides "we've been busy."

5. I was ignored.

6. I emailed again asking about the package and the requested refund, got a fast response that insulted me, saying, "Super busy indeed, no need to nag every day, probably today."

7. It's now been one month and three days and I still have not received this bubbler, no money has been refunded to me, and no one at Molino will reply to any of my emails.


Buyer beware. Maybe it will come in today, who knows, but with all the options available out there, I would advise everyone avoid this vendor despite their website claims of "reliable customer service."

 

[TheDudeNextDoor]

Having to double-post because my edit feature is not active for some reason.

The story just keeps getting worse and worse with Molino Glass.

When my package still did not show up Saturday, which makes one month and four days since I ordered, over two weeks since it was supposedly shipped, and a handful of days since I was insulted for "nagging." I'll also remind you that the ONLY excuse I was given was "we've been busy" and since the rep insulted me, I have been ignored.

So yesterday, I send a message that tells them that at this point I suspect the problem goes beyond pathetic customer service but that I might have been a victim of fraud. I then tell them that if the package doesn't show up Monday, I file fraud charges with my credit card.

Well, guess what...that forced them to respond to me within hours (after days of being either ignored or insulted):

Nothing to do with fraud. we will send it but as i explained already we have quite a massive delay in production. my staff told me that the boxes can be shipped on monday, i will update again then, if you don't hear from me send me a short reminder and i will respond" [sic].

WHAT? First, I have been told of no production delay, only "we've been busy." I've been insulted for nagging and ignored on my requests for...well...anything at all really. And the package hasn't even actually shipped at all?

I reply reminding this bastion of "reliable customer service" that I have been told nothing about any production delay and I got shipment notification over two weeks ago after waiting three weeks for anything and that I was insulted for "nagging," and now I'm being told the package hasn't even been shipped?

I get a reply back in less than an hour. Incidentally, all the grammatical errors are as received:

this was an additional problem...the lot where your box was included is stucked at our courier's custom broker. they do this from time to time here at the end we pay some money and we get the stuff back but this takes forever.

so we had to redo your item and it will be sent almost for sure next week, my staff told me that all these order which we had to do again are done now so it must be in packing and get shipped on Monday probably. I know how it sounds and this is frustrating, not only for you.

Things are back to normal and it will be shipped now, i will forward you the tracking but if you don't hear anything please send me a short note and I will check the status right away, I have lots of similar requests to take care at this time.

Seriously? I responded, "Unbelievable. This is after a full month+ and after you insult me for 'nagging.' I want an immediate refund. I do not want this bubbler shipped Monday or any day. The next email I get from you needs to be a confirmation of a refund to my credit card of my entire amount. And I need that email immediately."

This was at 9:42 pm last night and of course no response at all to that message. I've noticed any query for a refund at all goes ignored. I plant to stay on this guy and will file fraud charges Monday if he does not respond with an acceptable answer by tomorrow.

Good luck to you if you ever decide to give this company any of your business. I surely will never be doing so again. Unfortunately, this company also brands their glass with their name in big red letters, so regardless how good the glass might be (I STILL have no idea about that), it is soiled by the name of this pathetically run business.

Edit: After getting no response from my request for a refund, I sent this message to Molino Glass today:

I expect confirmation of a refund for my full order today or I file fraud charges through my credit card tomorrow.

I do not care one iota at this point about your frustration or your problems. You charged me for this order well over a month ago, including $15 for shipping and promised delivery "to my door in 1-2 weeks," did not send my order for three weeks and then not until I "nagged" you, told me nothing except "we've been busy" (nothing about apparent production delays or anything else), ignored my reasonable request for a refund on shipping, insulted me for "nagging every day," and then ignored every message I sent after that.

And now you tell me that you have had problems on your end and my order is actually not even shipped yet. I don't care why. I want a refund of my full amount today or I begin fraud charges through my credit card tomorrow morning.

If I had been treated with respect and consideration from the beginning of this order, I would extend that respect and consideration to you. Unfortunately, you chose a different path and treated me with disrespect and disdain. I want to be done with you and your company, and I certainly do not want anything with your brand on it after how you've handled all this.

I wait for refund confirmation today or let my credit card company handle it beginning tomorrow morning. I have every correspondence saved and ready to send to them if they need it. And I am also reporting all of this on FC and will expand that later depending on how you proceed at this point.

I will not be at all surprised if this message goes ignored as well.

 

[Hung]

www.nimbusvaporizer.com is a scam site.

I sent these bottom feeders $415 for an AroMed Vaporizer because there site indicated they were in the same state and I thought I could get it fast not to mention cheap, but by the end of a week I didn't have so much as a shipping estimate so I emailed them.

They Emailed me back the very next day saying " your order has been shipped you will get it before the end of the week"

This was on a Friday so I figured they got their weeks mixed but by the end of the following week Zipo!

I went to their site to look at it closer but it had folded, I sent them an e-mail to cancel my order and credit my card but of course it was too late, I've since had to cancel the card I'm surprised they didn't drain it, there was only a few hundred dollars left on it so I figure they where waiting for me to recharge it.

I started investigating them and found out they had a whois blocker and was doing business in three different countries with a temporary mobile site.

The next time they surface they will probably have a different name so be wary of any new vaporizer company's especially if they're selling the AroMed for 415$ I have since learned that the manufacturer as locked the price at 439$ so no reputable company will be selling it for less.

Of course next time they might be selling TVs so I guess you just have to be careful in general on the net.

Cancer patients, stoner's ,the elderly, the infirm, little children, these bottom feeders Don't care who they hurt because either they're too young to know better or they were just born with something missing in either case watch your backs!

Hung out.

 

[christohari]

Green Light Vapes- Ok so i am normally a lurker in most online communities i regularly browse but this company has me furious and i feel i should actually warn people of their shoddy merchandise and terrible service - So heres what happens.. So i get roped in by their pretty good pricing. But my product arrives and right away it does NOT work (completely nonfunctional). So i contact them and they REFUSE to give me a refund. They tell me i need to PAY to send it to their repairs dept. So i do this and the pelinail STILL comes back broken. At this point they will STILL not give me a refund. I am currently in paypal dispute. They are trying to get me to send it to their repairs dept. yet AGAIN. Please spend your cash cautiously and avoid this place!!
Here is a small video of unit in question.