Baron23
Well-Known Member
They also mentioned I just had to ask if I had questions, which I did but as I said they remained silent. I
Classic Hopper Labs.
The only answer to your question, sadly, is god only knows.
Best of luck.
They also mentioned I just had to ask if I had questions, which I did but as I said they remained silent. I
Hey guys, how long did it take for you to get a shipping notification once your rma'ed GH had entered the final testing stage?
I've received the email telling me I had 3 days to confirm my address and add accessories about a week ago and since then nothing. They also mentioned I just had to ask if I had questions, which I did but as I said they remained silent. I might be badmouthing but something tells me I'd have had news from them if I had ordered something...
My experience went well. Was told if I bought a new body they would ship it out the next week .. this was on a Thursday.. the following Friday they said that day and sat morning I got a email for shipping.Hey guys, how long did it take for you to get a shipping notification once your rma'ed GH had entered the final testing stage?
I've received the email telling me I had 3 days to confirm my address and add accessories about a week ago and since then nothing. They also mentioned I just had to ask if I had questions, which I did but as I said they remained silent. I might be badmouthing but something tells me I'd have had news from them if I had ordered something...
4 working Hoppers without any RMAs? Is there a name for that? Glad it's all working out for you. I want to try Blu Tack - AFTER my pre-order Ti comes back from its first RMA. I miss it I do. I concur about the grind fineness - the finer the more it clogs the screen. I use a wide interdental brush to clean the frontend and chamber after a couple of fills - no issues. I've never cleaned the backend threads but I don't think that was the cause of my RMA situation. TBD.Thursdays are now officially my "Blu Tack the Hoppers" day.
I have four working Hoppers. None of them have ever required an RMA. All of them work to my satisfaction. All of them seem to work a little better after the Blu Tack cleaning (faster heat up times, better vapor production).
A good, working Hopper can produce clouds regardless of draw speed or grind size, however I seem to get better extraction (darker ABV) with a finer grind and a slower draw.
I usually grind at least an eighth at a time and dump it in a plastic container. When filling the Hopper, the larger bits of herb seem to come out of the container first. That's when I notice lighter ABV. As I work my way through the container, the bits of herb get finer. I notice darker ABV with the finer bits. I've also slowed my draw speed recently, which has resulted in darker ABV.
The main drawback of the finer grind is that the material tends to get sucked into the screen of the front end more, which results in a more restricted draw.
Well, a new body could fix things however why do so many need to be fixed, like mine? It takes no time, well a week or two in HL-ese, to send a new part out - at your cost. I'll stick with the lifetime warranty on my lone unit and avoid giving them more money - except for batteries, but only if the thing works.My experience went well. Was told if I bought a new body they would ship it out the next week .. this was on a Thursday.. the following Friday they said that day and sat morning I got a email for shipping.
Working well. I haven't messed with the temp and on 4.5 nice brown avb
I think a lot of other folks have received spare body orders in far less time than this, even some on their 2nd or 3rd return already! Is there something special about your order that can account for this delay? Have you tried the squeaky wheel approach?Love it !!!
Hopper is my at home goto. 30-40 second draws with TiChillum. Never more than two draws. Yay for titanium -- no heavy, breaky, nasty glass
Forum rules allow me one post to be critical of a company. Here's mine: My SS is a bit cool so I bought a spare SS body July 15. Order still says "processed," meaning they have my money and I have squat
Have you tried it?HL continues to be the biggest disappointment I've ever given money to. "Parts" arrived today and it's a body. Nothing else. I tell them the only thing that fixes my unit is twisting the back end back and forth and they send me a body.
Yeah, it's worse than before and now the back end gets super hot. I wouldn't have posted if I didn't try it.Have you tried it?
Sorry you're still having trouble! I don't know why they offered a lifetime warranty if they can't fix them. And I won't pay for replacement parts either at this point, except batteries which I'll hold off buying more until...I just got my TI GH back after it's 3rd RMA (last on was burning back end). It's still not working properly. It's all over the place in regards to producing vapor. I used to just keep it at 3 and it would overwhelm me with massive vapor.
Now sometimes it makes a bit of vapor or none at all, a few draw later it will make an OK cloud. I turned it up to 4 and it helped a bit. They said they put a new chamber in it, I assume that is the V5 body but not sure. I really can't understand how they can keep sending back units that don't work properly. Maybe there's a critical design issue that just can't be fixed and they just keep trying to fix it with no success.
I've basically given up on it unfortunately, maybe I will send it back again.
It wouldn't be their first hiccup but I hope it is your spare body! Keep us posted. I have no idea what they're going to do with my Ti RMA - fix existing pieces or sub in new ones. TBD, i.e. check back in several months...Got an email this morning. Something Is shipping to me from hopper labs? Who knows what it is. The spare body I bought I was told I'd get another in the 30-90 period but it hasn't been that long so I'm not sure. Maybe a hiccup
This is very strange... unless they've made some very fundamental circuit changes, the backend is the only thing that makes electrical connections. I'd love to know if you figure this one out!
Yeah, I could have forked over money for a new body and troubleshoot myself but by the end, after 2.25 years, it wouldn't even turn on so in it went. Given there were issues with pre-order units and recent ones, it doesn't sound like it's a sure bet yet. Glad it's working for you yet I won't spend more money on them.Yeah they fixed my current body even tho i paid for a "spare" I made a note that I wasn't paying 120 for a warranty repair and I expected a second body in the 30-90 time period.
I'll take another hopper hehe
Both bodies are working great again !
I found that the screen on the front end got loose, and that it screws in and out so I used a tooth pick and turned it till it got sealed again. Now both are working again with regular front end which is great coz I prefers this from using the PFE