Discontinued Haze Square

[Whisper]

One corner is flush, none of the others. But, it isn't the battery side that is uneven it is the "lid". Uneven, if the pods are in or out. I also seem to get a piece or two of debris, which I found extremely puzzling. I always use low temps, I should never combust.

 

[Shit Snacks]

One corner is flush, none of the others. But, it isn't the battery side that is uneven it is the "lid". Uneven, if the pods are in or out. I also seem to get a piece or two of debris, which I found extremely puzzling. I always use low temps, I should never combust.

Send it in. I didn't bother playing around with or taking mine apart, I just sent it in after using it for three or four bowls. Never experienced any combustion, but had other inconsistencies due to the seal issue as I mentioned. It is much easier to have it checked and ensured that it is assembled properly by them

 

[Alexis]

At the risk of sounding like a complete dumb-ass... I did that the first day .

it seemed to seat very well in the wrong position too

Love your honesty and transparency bro! Invite that shame haha! Free your humble soul from embarrassment, get it all out in the open and start living it down now!

Im sure we all cannot wait for your video review(s) on the Square, when you are all set.

 

[subway13029]

Damn..seems more issues with these than non issues..ill see when i get mine.. @steama did you get yours? And @Shit Snacks you had issues as well? @Haze Vaporizers is totally on top of it and will get us settled..i hit one of the beta units a few weeks back and it was awesome so i have seen it and used it with cool tasty vapor..i also had an amazing elavape that at first took alot of getting used to but then i fell in love but it wasnt for everybody..it was a coil system too..but this seems different..but similar?

 

[Whisper]

Send it in. I didn't bother playing around with or taking mine apart, I just sent it in after using it for three or four bowls. Never experienced any combustion, but had other inconsistencies due to the seal issue as I mentioned. It is much easier to have it checked and ensured that it is assembled properly by them

I will. Did you contact them via this forum, or Haze Tech warranties? Or both?

 

[WakeAndVape]

Send it in. I didn't bother playing around with or taking mine apart, I just sent it in after using it for three or four bowls. Never experienced any combustion, but had other inconsistencies due to the seal issue as I mentioned. It is much easier to have it checked and ensured that it is assembled properly by them

did you send yours in already and receive your replacement?

seeing that this is a new vape roll out (and they are always plagued with issues)... Haze seems to be on their shit!

I will. Did you contact them via this forum, or Haze Tech warranties? Or both?

Haze is pretty active on these forums...I would try here first

 

[Riverflow]

Got my Square on Monday. Took me awhile to catch on to 3 taps. Works really well and the vapor is cool compared to others I have tried. Only issue is I wish the battery lasted longer. Provides enough power for all 4 bowls though providing great draws. Overall pretty sweet and glad I bought it.

 

[Andorinter]

I got my square and it is not functional

1) the charger is a POS but the square charges very fast with my USB-C port on my computer
2) no vapor -- moved to the highest setting and only began to get ultra wispy vapor --> terrible
3) going download the app and reset the temps to be higher as Bud (vape critic) suggests

I can feel that the square wants to be a good vape but it is not, not yet anyway. Something is very wrong.

I feel pissed and disappointed but those are just my feelings. I know Haze is working hard to fix things but we are not there yet. It blows me away how piss poor my experience with the square is.

So I am going to relax, calm down, contact Haze, and add my name to the list of people whose squares cannot make vapor. I have never had a vape that I couldn't get vapor out of. I can't get vapor from the haze square.

I also ordered the 'leather case' it is not leather and it was not designed for the square -- disappointed.

I am going to go fire up the ELEV8R and take a chill pill.

@Haze Vaporizers put me down for whatever you're going to do to get this corrected and please take your plastic haze case back too.

Maybe your temps are swapped? Someone else here said they combusted on the lowest setting. If you're getting wispy weak vapor on the highest setting.... Well I'm just trying to put 2 and 2 together while waiting for my own square to arrive .

Maybe dial it in the middle and see what results you get?

 

[Jill NYC]

@steama
Sorry your Haze is not working right. Did you see my post from one page back on getting more vapor?
I am still not sure how I feel about the Haze overall, but practice does seem to help.
Lmk if you try it out. I am curious if others are able to get the same results as me with this technique.

 

[Shit Snacks]

Damn..seems more issues with these than non issues..ill see when i get mine.. @steama did you get yours? And @Shit Snacks you had issues as well? @Haze Vaporizers is totally on top of it and will get us settled..i hit one of the beta units a few weeks back and it was awesome so i have seen it and used it with cool tasty vapor..i also had an amazing elavape that at first took alot of getting used to but then i fell in love but it wasnt for everybody..it was a coil system too..but this seems different..but similar?

Yeah I posted about my experience with those bowls, I could get good vapor as as low as 330F first hit in while squeezing the halves together. I am confident it is just the seal issue that should be quickly addressed and shipped back, no need to replace but we shall see. Remember these types of issues at launch are not unusual and not only that there have been many completely positive reports aside from reports we never hear. This is a complicated design for sure, but I think it is a lot like an Elevape with a little Firefly to me, the best of both. Not perfect of course, but still pretty damn impressive to me, even without a proper experience yet.

I will. Did you contact them via this forum, or Haze Tech warranties? Or both?

Just on here but I'm sure you can email if you prefer, they are understandably pretty swamped right now, but I feel like it was a pretty prompt reply considering just be patient and I'm sure you'll be satisfied with their service.

did you send yours in already and receive your replacement?

See my reply to subway above
Will probably have it back Monday

Ah sorry @steama, but are you really so surprised? lol just I remember we've been through this before with at least one other vape you were eagerly anticipating and then brutally let down instantly. I'm sure that elev8r bowl is leveling you out right now. Don't worry Haze will get you right, stay optimistic my friend!

 

[subway13029]

I got my square and it is not functional

1) the charger is a POS but the square charges very fast with my USB-C port on my computer
2) no vapor -- moved to the highest setting and only began to get ultra wispy vapor --> terrible
3) going download the app and reset the temps to be higher as Bud (vape critic) suggests

EDIT:
4) one bowl and the battery is dead

I can feel that the square wants to be a good vape but it is not, not yet anyway. Something is very wrong.

I feel pissed and disappointed but those are just my feelings. I know Haze is working hard to fix things but we are not there yet. It blows me away how piss poor my experience with the square is.

So I am going to relax, calm down, contact Haze, and add my name to the list of people whose squares cannot make vapor. I have never had a vape that I couldn't get vapor out of. I can't get vapor from the haze square.

Ordered the 'leather case' and it is not leather and it was not designed for the square, disappointed.

I am going to go fire up the ELEV8R and take a chill pill.

@Haze Vaporizers put me down for whatever you're going to do to get this corrected and please take your plastic haze case back too.

Well not poking fun but you said you were thr champ and fonna get that vapor..i know how pissed you are brother..my point ia that sometimes we think people might be overreacting when they recieve a new product and it doesnt work and we all like to think its their fault or its the device in this case..i know you are professional vaporist..so it must be broken at the moment. And no learher??is it the same one for the haze v3??

 

[ginolicious]

I see a lot of chatter about having to pack the pods pretty full. Haze has mentioned that they are coming out with a micro dose attachment so to speak. How much do you need to put in the pods that come with the square in order to get good vapor production? I may not pack a full chamber, possibly like a half the same how I pack my V3. Only half a basket.

 

[Whisper]

Just on here but I'm sure you can email if you prefer, they are understandably pretty swamped right now, but I feel like it was a pretty prompt reply considering just be patient and I'm sure you'll be satisfied with their service.

I want everyone to know that Haze contacted me, and has instructed me to send unit in for the "fix". These folks are on the ball. Now to get that ball rollin'..

 

[Raptor5150]

I see a lot of chatter about having to pack the pods pretty full. Haze has mentioned that they are coming out with a micro dose attachment so to speak. How much do you need to put in the pods that come with the square in order to get good vapor production? I may not pack a full chamber, possibly like a half the same how I pack my V3. Only half a basket.

ive been doing what someone else suggested was to put a pinch in each bowl and im getting non combustion dark browning but only holding it with the light to the right side of my field of vision when taking a hit.

Big clouds too! This seriously is my new favorite Portable Taking mine to Avengers tonight.

 

[ginolicious]

Any users a V3 owner as well? There a point in having both? I get a new vape in 2-3 months. Wife gets a new vacuum. And it’ll be bought after the muding and taping is done in my basement. So now the decision. Trade in or keep

 

[Mister G]

Square pro arrived, my first Haze brand vape. Haven't vaped yet...it's charging.

First impressions/observations/questions:

• It's much smaller than pictures or video portray (it's a cute little thing) and also feels heavy in the hand, solid.
• Solid feeling all around, tank-like, good build quality.
• Mine came with loading/reassembly tool, so I don't have to wait for secondary shipment, I'm complete (got shipping email 4/20, don't know if that means anything in relation to if you get your preorder extra)
• Had to reboot laptop for app to recognize the Square the first time, it also said 100% battery and then quickly dropped all the way down to 50%, so I don't fully trust that part of the app yet
• Tried cycling through stock heat led colors, had to hold button down for a small count to get temps to cycle
• Wait until it's fully charged before trying the "Check battery" feature, mine didn't behave correctly at first (blinked weird light pattern), but after a full charge it's doing what the manual described.
• Wiped the bowls and metal screen surface with iso prep pads, dried then filled two bowls with the loading tool, very easy to use. Bowls don't seem as big as some have mentioned IMO, but I'm not a microdoser.
• I don't have USB C port on anything, does the wall block charger also "Fast" charge?
• If you find the MP falls out of storage, make sure you insert it with the end with the O-rings first

Ok the light went green and I took some puffs on stock red setting (430f).

VERY NICE! Got great tasting vapor right away (Sorry for those of you having trouble). Good quality, good cloud volume (I use a Supreme as a DD so that's saying something).

This is what I was hoping the ESV or Grasshopper would do but those were both failures for me.

I had an ESV but could never get the draw technique down, it seemed super finicky to me, the battery performed poorly and I wasted a lot of herb giving it a go. That went quickly into the drawer.

Grasshopper heated quickly (so does the Square), and the vapor was very good, but it was also super harsh and the front end fell apart after a couple cleanings. The Square vapor seems equally good but the vapor is so much cooler and less irritating than the GH. The airpath with the 14 parts or whatever seems to do the trick.

GREAT JOB Haze - in just a couple minutes with this I can see it is a winner (for me, sorry for you folks having issues).

I really needed a good portable and now I have one that doesn't need to be loaded as frequently. So far very happy with the puchase.

Starting to feel effects of first vapor now. I think I'll keep this. Still waiting to judge some things only time will tell me, such as battery life and maintenance.

 

[Haze Vaporizers]

Square pro arrived, my first Haze brand vape. Haven't vaped yet...it's charging.

First impressions/observations/questions:

• It's much smaller than pictures or video portray (it's a cute little thing) and also feels heavy in the hand, solid.
• Solid feeling all around, tank-like, good build quality.
• Mine came with loading/reassembly tool, so I don't have to wait for secondary shipment, I'm complete (got shipping email 4/20, don't know if that means anything in relation to if you get your preorder extra)
• Had to reboot laptop for app to recognize the Square the first time, it also said 100% battery and then quickly dropped all the way down to 50%, so I don't fully trust that part of the app yet
• Tried cycling through stock heat led colors, had to hold button down for a small count to get temps to cycle
• Wait until it's fully charged before trying the "Check battery" feature, mine didn't behave correctly at first (blinked weird light pattern), but after a full charge it's doing what the manual described.
• Wiped the bowls and metal screen surface with iso prep pads, dried then filled two bowls with the loading tool, very easy to use. Bowls don't seem as big as some have mentioned IMO, but I'm not a microdoser.
• I don't have USB C port on anything, does the wall block charger also "Fast" charge?
• If you find the MP falls out of storage, make sure you insert it with the end with the O-rings first

Ok the light went green and I took some puffs on stock red setting (430f).

VERY NICE! Got great tasting vapor right away (Sorry for those of you having trouble). Good quality, good cloud volume (I use a Supreme as a DD so that's saying something).

This is what I was hoping the ESV or Grasshopper would do but those were both failures for me.

I had an ESV but could never get the draw technique down, it seemed super finicky to me, the battery performed poorly and I wasted a lot of herb giving it a go. That went quickly into the drawer.

Grasshopper heated quickly (so does the Square), and the vapor was very good, but it was also super harsh and the front end fell apart after a couple cleanings. The Square vapor seems equally good but the vapor is so much cooler and less irritating than the GH. The airpath with the 14 parts or whatever seems to do the trick.

GREAT JOB Haze - in just a couple minutes with this I can see it is a winner (for me, sorry for you folks having issues).

I really needed a good portable and now I have one that doesn't need to be loaded as frequently. So far very happy with the puchase.

Starting to feel effects of first vapor now. I think I'll keep this. Still waiting to judge some things only time will tell me, such as battery life and maintenance.

I was wondering whether anyone at FC got a unit without the seal problem. We got two units back so far and quickly applied the fix and sent back the same day. I just hope that those customers are also on FC so they can share their opinion after the seal fix.

Thank you @Mister G . I was about to head home after being here for 14 straight hours. Your post makes me stay another 2 hrs this evening.

 

[Zondo]

I see a lot of chatter about having to pack the pods pretty full. Haze has mentioned that they are coming out with a micro dose attachment so to speak. How much do you need to put in the pods that come with the square in order to get good vapor production? I may not pack a full chamber, possibly like a half the same how I pack my V3. Only half a basket.

Raptor may be talking about me, but I just put a pinch in each chamber. Which, I use a coffee grinder for the bud, so it's super fine. Start off with lowest preset (blue). Then after 2 sessions, I'll use the middle preset to finish it off for the 3rd and 4th session. So, with just a pinch, I can do 4 sessions just from one chamber. May also need a certain mindset when using this. But, I just know what has been working successfully for me.

 

[hitmeman]

Do we need to send the square back in for seal. Thought they were sending them out.

 

[Raptor5150]

Raptor may be talking about me, but I just put a pinch in each chamber. Which, I use a coffee grinder for the bud, so it's super fine. Start off with lowest preset (blue). Then after 2 sessions, I'll use the middle preset to finish it off for the 3rd and 4th session. So, with just a pinch, I can do 4 sessions just from one chamber. May also need a certain mindset when using this. But, I just know what has been working successfully for me.

Exactly ! Dont try to pack 1 full bowl every time think of the whole unit (all 4 chambers) as one big bowl

Spread it around im not even done with my first bowl today and I havent combusted today at alll. 3 to go and ill have 1 at the movie theater. I might just end the night with 2 bowls for tomorrow its efficient as fuck.

I got my thunderbolt 3 port on my laptop to recognize the square and QuickCharge it.. But it wouldnt do it again after I removed it and plugged it back in which is baffling me. (its picky about Power Delivery) It charges on the regular 3.0 C Port but I dont know how fast or accurate it is.

 

[Jambi619]

Do we need to send the square back in for seal. Thought they were sending them out.

I think you could probably get one if you asked. I wanted to send mine just to be sure it got a good once over, we got a free year of service, right?

 

[Jill NYC]

I got my thunderbolt 3 port on my laptop to recognize the square and QuickCharge it.. But it wouldnt do it again after I removed it and plugged it back in which is baffling me. (its picky about Power Delivery) It charges on the regular 3.0 C Port but I dont know how fast or accurate it is.

If it helps, It took a minute or so for my Haze to start flashing red once I plugged in 2nd time.
(I walked away and came back a few minutes later, so don’t know exactly how long it took to be recognized.)

 

[Canadianbob54]

Square pro arrived, my first Haze brand vape. Haven't vaped yet...it's charging.

First impressions/observations/questions:

• It's much smaller than pictures or video portray (it's a cute little thing) and also feels heavy in the hand, solid.
• Solid feeling all around, tank-like, good build quality.
• Mine came with loading/reassembly tool, so I don't have to wait for secondary shipment, I'm complete (got shipping email 4/20, don't know if that means anything in relation to if you get your preorder extra)
• Had to reboot laptop for app to recognize the Square the first time, it also said 100% battery and then quickly dropped all the way down to 50%, so I don't fully trust that part of the app yet
• Tried cycling through stock heat led colors, had to hold button down for a small count to get temps to cycle
• Wait until it's fully charged before trying the "Check battery" feature, mine didn't behave correctly at first (blinked weird light pattern), but after a full charge it's doing what the manual described.
• Wiped the bowls and metal screen surface with iso prep pads, dried then filled two bowls with the loading tool, very easy to use. Bowls don't seem as big as some have mentioned IMO, but I'm not a microdoser.
• I don't have USB C port on anything, does the wall block charger also "Fast" charge?
• If you find the MP falls out of storage, make sure you insert it with the end with the O-rings first

Ok the light went green and I took some puffs on stock red setting (430f).

VERY NICE! Got great tasting vapor right away (Sorry for those of you having trouble). Good quality, good cloud volume (I use a Supreme as a DD so that's saying something).

This is what I was hoping the ESV or Grasshopper would do but those were both failures for me.

I had an ESV but could never get the draw technique down, it seemed super finicky to me, the battery performed poorly and I wasted a lot of herb giving it a go. That went quickly into the drawer.

Grasshopper heated quickly (so does the Square), and the vapor was very good, but it was also super harsh and the front end fell apart after a couple cleanings. The Square vapor seems equally good but the vapor is so much cooler and less irritating than the GH. The airpath with the 14 parts or whatever seems to do the trick.

GREAT JOB Haze - in just a couple minutes with this I can see it is a winner (for me, sorry for you folks having issues).

I really needed a good portable and now I have one that doesn't need to be loaded as frequently. So far very happy with the puchase.

Starting to feel effects of first vapor now. I think I'll keep this. Still waiting to judge some things only time will tell me, such as battery life and maintenance.

Awesome news! Based on everything I've heard and my experience with the Haze Dual V3, I think this vape will be well worth waiting for. The biggest draw for me is the 4 large bowls. It will be very convenient to pack eight pods (I ordered an extra tray and cover) for on-demand use.

Quick question-how much does the device smell? I seem to recall reading that the smell is contained well.

 

[WakeAndVape]

Love your honesty and transparency bro! Invite that shame haha! Free your humble soul from embarrassment, get it all out in the open and start living it down now!

Im sure we all cannot wait for your video review(s) on the Square, when you are all set.

The best way to learn a new vape is to make a ton of mistakes

...I barley read instructions and like to let my intuition guide me too.

I still remember one of my first (picture) posts on FC was an ascent bowl that i hadn't cleaned in a while...i gotta lot of flack for that

VERY NICE! Got great tasting vapor right away (Sorry for those of you having trouble). Good quality, good cloud volume (I use a Supreme as a DD so that's saying something).

you're right that IS saying something!
(im doing a handrub now infact)

 

[notoriousLrg]

1) If the air is not directed properly, you will get low/no vapor production.
2) If the hot air is not directed properly, you will have to keep pushing the button down longer to heat the non-sealed air which will cause you auto-shut off.
3) If the hot air is not directed properly, you will have to get your temps way higher than what they need to be to get decent vapor.
4) If the hot air is not directed properly, you will waste way more energy and your battery will not last as it should.

@Haze Vaporizers for those of us waiting on USPS, can you let us know what steps we can take to identify whether we have a unit with the silicone seal issue? It would be nice to know this prior to investing time and product - all of the symptoms you mentioned require use of material to identify.