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Discontinued The Grasshopper

vapviking

Old & In the Way
Everything they ever say sounds like it's coming out of a fucking robot spokesperson programmed with OEM crapspeak. Corporate pablum. Like they're talking to disdainful investors who obviously have no technical aptitude.
Hopper Labs should independently identify the problematic PR writer and replace the existing outsourced words by implementing relevant communications processes directly in their Boulder headquarters.

Then again, Joe, maybe they are talking to disdainful investors who obviously have no technical aptitude!
 
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btka

Well-Known Member
My hopper goes straight to blue lights and does not heat up. I initiated my third warranty claim over 3 weeks ago and it still has not been approved. They are really drawing out the process. If I do send it back in, I'm not confident I'll ever see it again.
I had the same problem with instant blue leds... opened warrant aat hopperlabs and they suggested to blow compressed air into the oven and airintakes... I went to a gas station and used their wheel pump (compressed air) and it solved the problem... as far as I understood there is debris on the temp sensor which you can blow away with compressed air...
 

JoeMama

Well-Known Member
Hopper Labs should independently identify the problematic PR writer and replace the existing outsourced words by implementing relevant communications processes directly in their Boulder headquarters.

Then again, Joe, maybe they are talking to disdainful investors who obviously have no technical aptitude!

LOL! ...and that could very well be, Vap!
 

Vapetrees

Vaped Out
I had the same problem with instant blue leds... opened warrant aat hopperlabs and they suggested to blow compressed air into the oven and airintakes... I went to a gas station and used their wheel pump (compressed air) and it solved the problem... as far as I understood there is debris on the temp sensor which you can blow away with compressed air...
Did this to my Purple Ti as well since it was doing the same thing, it wa a brought back to life as well.
 

MoltenTiger

Well-Known Member
My housemates hopper is doing the straight to blue, I might fish it out today and try and clean it.

Everytime I combust with the VapCap I get a little less patient lol.

Edit: alright, went to an electronics supply store and got IPA and canned air.
So far the canned air trick hasn't worked, though it does a decent job of cleaning under the screen from what I can see. I'm not really sure about it. I forgot to get tweezers to remove the screen.. but I’m not sure I'll bother with it anymore. Looks like it'll have to be returned, and that's going to be a timely process for sure
 
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manujoe

Well-Known Member
My housemates hopper is doing the straight to blue, I might fish it out today and try and clean it.

Everytime I combust with the VapCap I get a little less patient lol.

Edit: alright, went to an electronics supply store and got IPA and canned air.
So far the canned air trick hasn't worked, though it does a decent job of cleaning under the screen from what I can see. I'm not really sure about it. I forgot to get tweezers to remove the screen.. but I’m not sure I'll bother with it anymore. Looks like it'll have to be returned, and that's going to be a timely process for sure
Try what btka did
 

MoltenTiger

Well-Known Member
Try what btka did
You reckon an air compressor would do a better job? I think it's possible.. The canned air was fairly decent, R134A gas (haloalkane refrigerant), blasted out the intake holes at a good rate.
I wonder if the back end is stuffed, the serial section around the button is raised above the titanium ring/notches. My blue one did this and it died around when I noticed it too...
 
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manujoe

Well-Known Member
You reckon an air compressor would do a better job? I think it's possible.. The canned air was fairly decent, R134A gas (haloalkane refrigerant), blasted out the intake holes at a good rate.
I wonder if the back end is stuffed, the serial section around the button is raised above the titanium ring/notches. My blue one did this and it died around when I noticed it too...
My canned is shit so I tried tyre Air and it worked for a while then died.

Olivia shipped my 2 hoppers last Friday and she told me that they were the 230th and 233rd hoppers she has sent since they started shipping. That includes warranties and new orders. 1 RMA that Hopper labs received on November 21st and new Blue titanium ordered on 1st March
 
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manujoe

Well-Known Member
You reckon an air compressor would do a better job? I think it's possible.. The canned air was fairly decent, R134A gas (haloalkane refrigerant), blasted out the intake holes at a good rate.
I wonder if the back end is stuffed, the serial section around the button is raised above the titanium ring/notches. My blue one did this and it died around when I noticed it too...
Would a stuffed backend cause it to go straight to blue?
 
manujoe,

nonbeliever

Well-Known Member
Sadly, both of my GH (titanium and ss) are now caught up in repair jail, one in March and one in April. Olivia has just suggested to me its likely a month or two before I see them back. The issue is the volume of part manufacture they can do in house (maybe the heater and or heat sensor?). It’d be nice if this delay/changes in production lead to better reliability. The ss has been solid, but the Ti unit has had its issues too frequently. I miss my daily driver....
 

vapviking

Old & In the Way
They pushed back on accessories because staff is building vapes

Olivia shipped my 2 hoppers last Friday and she told me that they were the 230th and 233rd hoppers she has sent since they started shipping.

Olivia has just suggested to me its likely a month or two before I see them back. The issue is the volume of part manufacture they can do in house

I'm still a bit hung up on some production issue; the number that they seem to be able to build and/or repair with the new in-house processes and the idea that all the labor is going to those endeavors and so causing delay in accessories like the SS case and the battery charger.

They've been shipping for over a month now, but assuming just 30 days, 233 hoppers released into the wild is on the order of eight or ten a day. Is it really taking the concentrated effort of 'all hands on deck' to get ten hoppers out the door per day? Or conversely, if they are intentionally being slow to release in order to see if the new-process models are doing well, wouldn't that leave someone available to get on with the accessories - for which they've already been paid?

Sometimes I'm actually glad that my forced t-break has been extended for so long. I'm not experiencing any of the anxiety of having a unit in for repair, will my backup fail, etc. It's all just academic and I'm (mostly!) unattached at this point.
 

Razshiro

Well-Known Member
After 2 years and only a backend issue, i think it's time for my Hopper to go to Colorado trip for check what's going wrong.... It seems i combust even if i'm not on max temp, Do i need to test (waste?!) more with my 5 battery and different load size or can i already open a ticket on Hopper's website??
CI9LdAL.png


I don't want to send it back in US (i'm in EU) without to be sure than this issue is covered by the warranty .... I don"t want to heard than my Hopper "working fine" in Hopper's labs and they sent me the same SS .... What do you think guys & girls?

Thanks for your point of view !!
Probably it's a sensor damage or it's just dirty so the sensor can't properly work anymore. They'll repair it but you have currently to wait a long time before getting it back - or not if GHL should die up to then. You could try it yourself with compressed air hoping that will solve the issue.

Hey , after used a compressed air(for car tyre) the problem is solved, no more combustion and some GHB2's battery seem to work better now(need to test more:science:) ...

:tup::cheers:
Thanks again !!
 

Vapor_Eyes

taste buds
My stainless steel Grasshopper developed a new issue last night. It was repaired back in October and received upgraded internals, with the white screen/blue sensor. The clicker was also changed from purely mechanical so that if the auto shutoff engages you don’t have to click it twice to turn it back on.

I loaded a fresh bowl and took a hit at temp 4, then I set the Hopper on the table beside me. A minute later I noticed out of the corner of my eye that it was still on. I figured I didn’t click it off, but wondered why the auto shutoff didn’t activate. I picked it up and the front end was very hot. When I tried turning it off nothing happened. I ended up having to take the battery out to get it to turn off.

I turned the temp dial down to 1 and put in a different battery. The Hopper seemed to be functioning fine, it turned on and off with no problem. I turned it up to temp 5 and then I couldn’t get it to turn on. I noticed as I clicked it sometimes the LEDs would change color briefly. I tried wiggling the clicker around and managed to make it functional, so I can turn it on and off every time.

It still makes me nervous using it. I’m just glad it was on a table next to me where I could see it. If I had put it in my pocket or another room it could have kept heating continuously for a very long time indeed. That could potentially lead to scary things happening with the battery. For that reason I don’t think I’ll be using it until it’s fixed, unless I can keep a constant eye on it. I don’t even feel comfortable leaving it unattended with a battery in it. Unfortunately Hopper Labs has a hefty delay for repairs right now so I don’t really want to send it in yet.

I can’t help but think this is related to the newer clicker design. I feel the old mechanical clicker design would be immune to this issue but I’m far from an expert and would love to hear from someone more knowledgeable about the subject. I’ve been using the hopper regularly since it was returned from repair, but not too heavily and I handle it gently. It was the second repair and I’ve had it for almost two years now.
 

nonbeliever

Well-Known Member
My stainless steel Grasshopper developed a new issue last night. ..SNIP ..I tried wiggling the clicker around and managed to make it functional, so I can turn it on and off every time.

...........

this was exactly the issue that I had with my SS unit (old mechanical backend). I had to jiggle the switch end to get it to work and sporadically the back end would get painfully hot. It reach the point that the unit never went to blue lights, would stay red and then auto shutoff. I could sometimes force a blue led with jiggling, but it was only rarely. Thus, the bad grasshopper off to the lock up joint. Hopefully to be sprung soon, rejuvenated and ready to be tested heavily and heartily.
 
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