Same thing happen to me 2 weeks ago.... my Crafty as cracking on the casing. But my original unit was purchase on 11/10/2014, so out of warranty for several months !!
I contact S&B to got and estimations of the cost to repair a unit that's not under warranty! S&B reply that they have see the unit to estimated the cost, so I have to ship the unit to their US facility to got a repair price!
So last week I ship my Crafty to S&B usa.
One day after they have received my unit, S&B send me that email :
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We have received your device and regret to inform you that this device is faulty. This device does qualify for a warranty exchange. We share in your disappointment and, due to your circumstance, we would like to offer you the option to upgrade at a reduced price. Your individual options are listed below. Please let us know if you would like to upgrade or would like a new unit. If you decide to upgrade, payment (if applicable) is easy with debit/credit card or PayPal. Alternately, you may call us at
510-451-1553 option 3# to make the payment.
Crafty-----> Crafty $0.00
Crafty-----> Mighty $0.00
Crafty-----> Classic Volcano $49.00
Crafty-----> Digit Volcano $99.00
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I chose the Mighty for 0$ extra!!
Today, 5 days later (weekend included), got a brand new Mighty seal in the box for free, and they had a "wear & Tear kit" in my package for free too !!!
I'm So Impress by Storz&Bickel customer service I have to share it with you guys!!